Offer administrative support as needed, including (but not limited to) managing calendars, scheduling meetings, answering phones and taking detailed messages.
Facilitate inter-departmental communication by being a liaison between upper management and employees.
Greet clients promptly and take care of their needs in a friendly and professional manner, while determining whether it is appropriate to direct them to upper management.
Facilitate marketing efforts by providing scheduled clients with in-house design magazines to look at while they wait for scheduled meetings to begin.
Arrange traveling details for upper management and assist in planning speaking engagements throughout the country on a quarterly or annual basis.
Organize and file digital and physical documents, including client interest forms, design layouts, client information and various reports.
Follow up with clients and potential clients on a weekly, monthly or annual basis as dictated by management to ensure that their needs are being adequately met and to build rapport.
Strong knowledge of word processing and Microsoft Excel software, filing systems and general office procedures
Verbal and written communication skills
Well-developed interpersonal skills and knowledge of customer service principles, including customer needs assessments and customer satisfaction evaluations
Accuracy and attention to details