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Job Description

Change Management Specialist - ITIL

Location Montreal, QC Canada (On-site)
Type of project Administration Human Resource
Duration contract ongoing
Education required College/University
Years of experience
    more than 5
Area of Specialization Liberal arts and humanities
2018-08-29 Workhoppers Montreal QC
This role is responsible for facilitating the rapid and effective adoption of new processes and technologies. This typically involves an assignment to a project and working with business sponsors and key business stakeholders to identify the requirements for change management support. I&T includes understanding and applying appropriate change management interventions for a given client environment, conducting impact assessments, evaluating results and presenting findings in a logical and easy-to-understand manner and developing targeted change management plans: communications, sponsorship, coaching, training and acceptance management. It also involves addressing all communication, training and end-user support requirements, and assisting in the development of or developing a change management strategy based the needs of the project, the details of the change and the groups being impacted by the change.

Summary of tasks:

- Assess change management requirements for projects deploying new, or improved, technologies.
- Define high-level approach for change management
- Provide labor and material estimates for delivering the change management component of a project
- Perform detailed audience analysis and organization impact analysis. This includes risk assessment, role mapping/access and software/hardware usage assessments. These deliverables are completed in conjunction with project/business stakeholders.
- Develop sponsorship, communications, training and business engagement strategies.
- Develop labour relations strategy, if needed. Determine key performance metrics, business readiness and competency measures.
- Develop detailed communication and training curriculum and build related materials.
- Engage and guide the key business stakeholders to actively lead or support the adoption of the change
- Execute communications to build awareness, understanding and buy-in for change and conduct business readiness assessment.
- Prepare trainers, coordinate logistics, deliver training and evaluate effectiveness.
- Deliver end-user support (e.g. on-site support, war room support, telephone coaching, remote assistance, making on-line self-help available, etc), monitor behaviour change/performance and complete knowledge transfer.
- Apply, and ensure compliance with, all appropriate I&T standards (eg. Security, Architecture, Project Delivery Methodology, SOX, etc.)

Mandatory skills:
10 years change management experience

Overall change process with ITIL focus
Strong HR experience

Assignment description:

This mandate is to support our long term vision for a single instance of HPSM (merging PTC with corporate).
1. Migration from HPSM 9.3 to 9.6 (As-is migration);
2. Identify additional functionality/enhancement and/or remove customization of solution
3. Identify a solution for Asset Life Cycle (AM) and Workforce Management (WFM) outside of HPSM;

*** This role does require some travel.
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun


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