o Familiarity with Legacy and UEFI Based Products (Win 7 32/64) and (Win 10 )
o Request Management - Not limited to the following tasks of the IMAC team (Joiner, Mover Leaver, Installs, CARs(Computer Asset Refresh), Install PC from managed stock, install Linux / Configure boxes, software installs, removals of hardware, install peripherals including delivery, install printers (Desktop and Network), plotters including configuration (network provisioning not included), data backup and restores, profile cleanups (shared asset remove additional profiles off machine), apple device handling.
o May provide onsite training of customer support personnel.
o Asset Tracking
o Knowledge of SLO and SLA Objectives
o To accurately record, update and document requests using the Service Now system. o Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
0 Configure and install equipment for the AV Room such as Codec, be able to assist staff with the use of Videotel equipment and other audio visual support. Be able to maintain and service this AV equipment. This is a highly desired skill!
o 1+ years in an Corporate Environment preferred
o Knowledge of HSSE / Workspace Safety
o Attention to detail
o Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
o To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
o Must have ability to manage conflicting priorities in a fast paced dynamic environment
o Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
o Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
o Ability to demonstrate practical troubleshooting and problem analysis techniques
o Ability to attend training courses as identified and agreed for appropriate development.