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Job Description

Customer Experience Agent Day Shift (Contract)

RateTBD
Location Montreal, QC Canada (On-site)
Type of project Sales & Marketing, Designing & Media, Business consulting & Finance Communication, Fashion, Business Analysis
Duration 4 months
Education required College/University
Years of experience
    2 - 5 years
Area of Specialization Liberal arts and humanities
2018-10-11 Workhoppers Montreal QC
Description
Please note this is a temporary mandate from October to January

Do you have an interest in fashion and a solid background in customer service?
Are you ready to be challenged daily?
As a Customer Care Agent , you will join a Customer Experience team filled with kind, knowledgeable, hard working experts who will go the extra mile to help you succeed.

RESPONSIBILITIES

-Take ownership of the inquiries of an upscale international clientele via email and telephone

-Understand the customer’s situation and provide the best possible resolution

-Offer assistance and support to ensure increased customer satisfaction

-Perform other ad hoc duties as required

REQUIREMENTS

-Bachelor’s degree in Fashion, Communications, Administration, Business, Arts, History, or other related fields

-Minimum of 2 years customer service experience, preferably in a call center environment

-Available to work different shifts Monday to Sunday from 7h30am to Midnight

-Available to work between 32 and 40 hours per week

-Intermediate skills using Microsoft Office suite (Excel, Word and PowerPoint)

-Excellent spoken and written communication skills in both French and English, other languages are an asset

SKILLS

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Exceptional problem solving skills

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Customer-oriented

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Strong interpersonal skills

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Excellent listening skills

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Knowledge of fashion and luxury goods an asset

Company Description
SSENSE is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with its mix of luxury, streetwear, and avant-garde labels. Currently serving 114 countries, generating an average of 32 million monthly page views, and achieving high double digit annual growth since its inception, its field of focus has grown beyond that of a typical e-commerce entity as it explores the nexus of content, commerce, and culture.

More than just a retailer, SSENSE is becoming a cultural protagonist in its own right.
Specific schedule:
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Send an email to contact directly the company. This is an opportunity to sell your skills.

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