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Job Description

Document Management Associate (6 month contract)

RateTBD
Location Kitchener, ON Canada (On-site)
Type of project Business consulting & Finance Financial Services/ Insurance
Duration ongoing
Education required Some college/University
Years of experience
    Less than 2 years
Area of Specialization Business
2018-10-26 Workhoppers Kitchener ON
Description
Job Summary:

Perform administrative duties related to a variety of document types and invoices received in the claims processing unit.
Contact clients/providers/third parties to ensure appropriate documentation is available to enable the claims adjudication process. Required to attain performance objectives on a monthly basis.

We are looking to hire several contract Document Management Associates for our evening shift.
Working hours: Monday-Friday 3:30pm-11:30pm.

What You Will Be Doing:

- Review and screen claims documentation including claim forms, authorization packages, medical records and invoices within required turnaround times.
- Research and review policies to ensure all documentation required for adjudication has been received.
- Contact clients or providers using a variety of mediums (phone, email, fax, mail) if additional information is required.
- Data enter invoices received with claims package accurately and efficiently.
- Process returned mail and investigate why mail was returned. Follow up with client or other parties on returned mail.
- Accurately screen case details and all supporting documentation received in the claims processing unit taking required action.
- Facilitate stop payment requests and request reissues accordingly.
- Adjudicate and release payment for medical records and translation invoices.
- Manage incoming email and foreign language requests by distributing requests to contracted providers and/or internal associates following departmental and compliance guidelines.
- Request and complete various reports. Manage and distribute inventory within service levels.
- Create and send various types of professional correspondence.
- Respond to inter‐departmental inquiries.
- Required to attain performance objectives on a monthly basis.
- Respond to escalations in a timely manner with regards to documentation management.

What Skills and Experience We Require:

- Post-secondary education and minimum of 6 months experience in a similar role.
- Ability to pay close attention to detail and multi-task.
- Possess sound judgment and good decision‐making skills.
- Strong communication skills, specifically the ability to communicate professionally and articulately with clients and colleagues.
- Fluency in French is preferred.

What We Offer You:

- Support to grow your career in the insurance industry
- Room for advancement and opportunity
- A fun and supportive environment
- Flexible work schedule

Applicants must be eligible to work in Canada for the duration of the contract. Proof of eligibility for temporary roles may include: a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation and/or a Canadian work permit, which authorizes you to work for the duration of the assignment, and would include having a valid Social Insurance Number.

Application Process:

You will feel good about your career, the company, and positively impacting people’s lives.
You will feel at home.
The company offers a very competitive total rewards package.
If you are interested in applying for this or any other opportunity, please visit our Careers’ page-

Regrettably, due to the volume of applications received, only those applicants being considered for an interview will be contacted.

All successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada.

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 

 

Send an email to contact directly the company. This is an opportunity to sell your skills.

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