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Job Description

System Engineer

Location Los Angeles, CA United States (On-site)
Type of project Specialized Trade help, IT & Software Technical support, System Admin, Linux, Engineering
Duration ongoing
Education required Vocational training
Years of experience
    2 - 5 years
Area of Specialization N/A
Languages required N/A
2018-11-16 Workhoppers Los Angeles CA
Seeking a System Engineer to join our ever expanding group. The role is a staff role with benefits and will be based in our Los Angeles, Culver City based office.
With offices in New York, Chicago, London, Bangalore and Los Angeles each with a local engineering team at each location, you will be working in collaboration with local and worldwide technology team leaders to maintain the upkeep of the facility and service all and any technical needs that arise all while adhering to global standards and practice.

The System Engineer will have the knowledge and confidence to work within the VFX industry and carry out any tasks set by their line managers.

The job consists of being the first line of support for any technical queries and helping out any senior/managerial staff within the Technology department.

Shift work will be required from time to time as well as working on weekends when required.

Depending on experience / aptitude the role could also be intimately involved with network, video and audio services within the facilities.

An important aspect of the role will be to embrace and contribute to documentation procedures and if not already conversant should be prepared to learn to use drawing and other software packages to communicate accurately with colleagues and suppliers.

The successful candidate will show a willingness to turn their hand to any challenge presented to them and resource it in a timescale relevant to urgency. This will undoubtedly involve juggling tasks running in tandem and will be reporting to the local Head of Technology.

Job Description
Be the first point of contact for all ticket issues from staff and pass that information into Engineering as necessary.

Provide technical support for VFX Artists.

Manage ticketing system by logging, escalation and providing feedback to artists

Support Engineering staff and department and escalate issues as needed.

With guidance of the Lead Technical Engineers maintain, support and upgrade onsite and offsite equipment, software and cabling.

Routine maintenance of artist workstations and monitor calibration.

Scheduled on a shift pattern to provide support and assistance to all staff in the building. Shift as arranged with the Heads of Technology with occasional work outside of normal hours

Maintain tidiness and safety of all technical areas including MCR, suites, workshops and storage areas.

Desktop OS experience with Mac OS X and Windows 10.

Linux experience beneficial.

Computer hardware troubleshooting, knowledge and experience

Active Directory knowledge beneficial.

Am understanding of core-VFX principles and software (Maya, Nuke, Flame)

Experience with floating licenses, VOIP, Active Directory, basic file sharing principals

Cloud experience beneficial

Non-exempt, entry level position

Eligible for overtime

Autonomous self-starter

Able to communicate closely and effectively with people at all levels.

Additional Information
A degree in technology and or equivalent experience beneficial


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