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Job Description

Collection Specialist

Location Etobicoke, ON Canada (On-site)
Type of project Administration, Business consulting & Finance Finance, Customer service, Accountant
Duration ongoing
Education required College/University
Years of experience
    Less than 2 years
Area of Specialization Business
Languages required N/A
2019-07-29 Workhoppers Etobicoke ON
We are now hiring for 4 New Roles as a Collections Specialist

4 X Collections Specialists

Etobicoke, ON

Salary 35K

Perm Position


2 weeks-vacation

FULL PREMIUM BENEFITS- Everything you could ask for.
Parking on site

Salary review after 12 months for first year/ 6mo afterwards

Ping Pong Tables

Top of the line equipment- IE. Chairs monitors etc.

Beautiful Office

Full Kitchen- Beer Cart Fridays

Summary of Function:

An exciting, permanent full-time opportunity exists within our Head Office for the position of Collections Specialist. Our Company is a dynamic and fast-growing vehicle financing company focused on subprime lending. We have been in business since 2008 and are among the top 10 fastest-growing companies in Canada under the 2017 PROFIT 500

The Collections Specialist will be responsible for the recovery of delinquent accounts by establishing effective relationships with our clients whose obligations are not being met as set forth in their contractual obligations. The successful candidate will be reporting to the Manager of Collections as well as liaise with their peers, and/or other departments as required.


-Provide excellent service while ensuring exceptional results in the collection of financial loans

-Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and, send correspondence to collection customers

-Use company specific policies and procedures to maintain and coordinate firm payment recovery

-Assess and mitigate risk by referring accounts for further action

-Document all call activity details in the Collections system to reflect any action taken; e.g. commitments to pay and/or amounts and dates agreed upon

-Perform regulatory standards and best practices on collection accounts

-Achieve individual collection targets in order to meet Department and Companywide goals

-Complete other collection responsibilities, as assigned

Required Education, Skills and Qualifications

-At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry considered an asset

-Some University and/or College education in Business Administration considered an asset

-Well-developed communication skills, both written and verbal

-Ability to thrive in a fast-paced, adap

-tive environment

-Strong conflict resolution skills

-Solid organizational, attention to detail and time management skills

-Ability to collaborate well with various teams and departments

-Sound problem solving and decision-making skills

-Good math skills with the ability to perform basic calculations quickly

-Excellent understanding of Microsoft Office Suite and Outlook

-Clear criminal reference check

Working Conditions:

- This position is performed primarily within an office type environment.
- Collection Specialists will be required to work through rotating shifts: 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm, 2:30-11:00pm and one Saturday a month.
- Salary dependent upon experience.

We offer a fun, competitive environment with the added opportunity to earn up to a 10% bonus on top of your base salary. Benefits to commence after 3-month probationary period.

Please email resume

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun


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