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Job Description

Account Manager

Location Vancouver, BC Canada (On-site)
Type of project Administration, Specialized Trade help Customer service, Business Development, Engineering
Duration ongoing
Education required College/University
Years of experience
    2 - 5 years
Area of Specialization Engineering
Languages required N/A
2019-10-02 Workhoppers Vancouver BC
Vancouver, BC

What's the role?

The role of Account Manager is the direct link between the company and the customer. This position will be responsible for creating, maintaining, and growing the customer base for HNA. Consistently recognized by Selling Power Magazine as a top company to sell for, the company is a world-leading manufacturer and supplier of quality, innovative, and specialized tool and fastening systems for professional users in a variety of construction trades.

What does the role involve?

- Make outside, face-to-face sales growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
- Demonstrate consultative selling; convince customers that they have a need for a product or service
- Demo Hilti products and services in person, face-to-face, with customers
- Identify the key roles on a jobsite project and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
- Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
- Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)
- Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory
- Participate in construction industry trade organizations to build relationships and network of contacts
- Additional duties as assigned

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at the company is down to teamwork and ability, no matter what your background.

What you need is:

- High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
- One (1) year prior experience in customer service and/or sales working directly with customers preferred (either over phone or face-to-face)
- Some experience with reading and understanding construction documents preferred
- Previous experience of preparing professional sales presentations and quotes for customers
- Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
- Clear career progression with no more than 2 companies in the last 5 years
- Ability to thrive both independently and in a team environment
- Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts
- Excellent time and territory management skills
- Must be persuasive, sales driven, customer focused, and a team player
- Must be able to build prospects and business relationships
- Proficient computer skills including MS Office Suite and smartphones
- Must maintain a professional business appearance in accordance with HNA dress policy at all times
- Career advancement may require domestic and/or global mobility

Vehicle/ Driver’s License Requirements:

- Company vehicle provided for carrying tools/fasteners for product demonstration purposes
- Must have valid US driver’s license and comply with HNA Fleet Safety Policy requirements
- Account Manager has responsibility for prudent care and protection of company assets

Working Conditions:

- Combination of home office, meetings, driving company vehicle to make sales calls at customer’s office, and making jobsite visits will be expected.
- Occasional overnight travel may be required.

Adverse Working Conditions:

- Job requires walking on construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs during all seasons of the year
- Construction jobsites may also expose Account Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites

Safety Equipment Required:

- Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Canadian Occupational Health and Safety Regulations (COHSR), and General Contractors

Physical Requirements:

- Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds

Specific schedule:
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