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Job Description

Intermediate Communication Technician

Rate TBD
Location Edmonton, AB Canada (On-site)
Type of project Specialized Trade help, Administration, IT & Software Technical support, Customer service, Computer Network Technician
Duration ongoing
Education required College/University
Years of experience 2 - 5 years
Area of Specialization Engineering
Languages required N/A
2019-12-30 Workhoppers Edmonton AB
Description We are looking to add a bright energetic individual to our team who thrives in a busy customer service environment. As a member of our Technical Services team, your key responsibilities will include;

Responsibilities:

· Perform installation, preventative and corrective maintenance on all customer and/or company owned equipment in accordance with established schedules, contracts, policies, procedures, directives, and guidelines in a timely and effective manner

· Coordinate and conduct in shop and on-site installations, maintenance, trouble analysis and commissioning, quality inspections and performance testing of single/multi-site Two-way radio systems, Wireless Data systems, Consoles and Voice Recorders

· Refurbish standard equipment, special purpose equipment and system components

· Provision, commission, test, maintain and repair network elements/services

· Conduct trouble analysis (i.e. testing, fault isolation and repair functions, logs, alarms, operational measurements)

· Proven ability in the operation of a variety of test equipment and software tools

· Commitment to learning new technologies

· Must be willing to travel to locations that may preclude your ability to return home each day

· Perform “On Call” duties and responsibilities as required and/or directed by the Service Manager, or designate

· Initiate and/or respond to inquiries, discuss problem details and confirm resolutions directly with customers

· Responds appropriately and manage customers’ critical situations and escalations

· Conducts multiple projects simultaneously, and is flexible when performing functions to respond to demands and challenging environments

· Strong commitment to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams

Qualifications and Related Work Experience:

· Diploma from an accredited Electronic and/or Technical Institute would be an asset

· Certified Electronics Technician or equivalent

· Team and customer oriented with up to 10+ years’ experience in the communication field

· Strong communication and presentation skills both written and verbal

· Hands on experience with Motorola and Harris P25 radio systems would be an asset

· Experience and multiple certifications on manufacturer’s products would be an asset

· Competency to install, maintain base and repeater systems, remote controls, multiplexers, antenna systems, microwave systems and battery back-up systems

· Experience with Dispatch consoles, paging infrastructure, repeater systems, SCADA/Broadband/Microwave systems and trunked radio systems

· Extensive knowledge of two-way RF radio and communications theory

· Computer proficiency and working knowledge of Microsoft products

· Excellent computer skills with competency in Microsoft products, programming, troubleshooting, and performing system diagnostics on complex communication systems

· Skilled in cabling, connectorization, and system optimization for large projects

· Strong proven ability to identify potential problems and challenging situations, take appropriate action, implement solutions or seek the assistance of supervisor as required

· Ability to work effectively in a team environment and collaboratively with other departments

· Strong proven ability to perform required responsibilities independently with minimal supervision and direction

· Consistently shows a high level of performance under the pressure of time constraints in a fast-paced changing environment

· Excellent planning and organizing skills and ability to meet scheduled deadlines

· A passion for working with both internal and external customers

Westcan ACS is an equal opportunity employer with competitive wages, good benefit package and excellent working environment. Please provide references, technical background, and/or applicable skills that you can bring to this position.

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