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Job Description

Process Improvement Analyst (FT)

Rate TBD
Location Vancouver, BC Canada (On-site)
Type of project Sales & Marketing, Business consulting & Finance, Administration Communication, Strategy and Planning, Business Analysis, Simply Accounting
Duration contract ongoing
Education required College/University
Years of experience 2 - 5 years
Area of Specialization Business
Languages required N/A
Workhoppers Vancouver BC
Description
Job Description

The Business Process Improvement Analyst, under the direction of the President, will primarily be responsible to develop Standard Operating Procedures for Project Management, Estimation, Business Development Departments and positions including documentation and process mapping. This position will support projects through data analysis to understand the root cause of process performance/opportunities. This role will also drive insights from large volumes of data. The Business Process Improvement Analyst must possess a graduate degree or an advanced degree in a related field and 3-5 years of professional experience with a focus on delivering process and client experience enhancement deliverable.

Competencies

- Accountability
- Coaching
- Collaboration
- Communication
- Conflict Management
- Continuous Improvement
- Leadership
- Managing Performance
- Problem Solving
- Project Management
- Strategic Thinking

Job Duties

- Develop Standard Operating Procedures for Project Management, Estimation, Business Development Departments and positions including documentation and process mapping.
- Support projects through data analysis to understand the root cause of process performance/opportunities.
- Drive insights from large volumes of data.
- Evaluate, plan, and implement improvements using continuous improvement practices to address business processes and underlying technology.
- Analyze current procedures using lean methodology to recommend changes to improve client experience and operational efficiencies.
- Identify process improvement opportunities, risk, and opportunities; and develop required dashboards.
- Recommend new process, process flows, tools or systems solutions that are aligned with the short and long term growth plans of the company.
- Create process maps, standard operating procedures and supporting documentation, such as process documentation/workflows, knowledge articles, and self-service guides.
- Gather and document business requirements for project and process improvement/automation efforts.
- Act as an advocate and leader in the continual improvement of processes owned by the company, using LEAN principles, and the application of best practice process improvement methodologies.

Job Requirements

- Bachelor's degree or an advanced degree in a related field
- 3-5 years of professional experience with a focus on delivering process and client experience enhancement deliverable.
- Proven experience of identifying and delivering process improvements.
- Ability to identify measures of performance and actions needed to improve or correct performance
- Ability to adapt to new technology
- Sound analytical thinking, planning, prioritization, and execution skills

Work Conditions

- Attendance and conducting of presentations
- Working in an office environment

Benefits

- Competitive salary
- Salary increase based on performance
- Recognition programs
- Advanced technology tools
- Stable work-life balance
- Various fun activities, lunches, learning sessions, etc.
- Additional time off between Christmas and New Year’s Day
- A positive and fun corporate culture, while maintaining accountability
- Deepen your expertise in a dynamic work environment
- Innovative and collaborative multidisciplinary projects
- On the job training, mentoring and coaching
- Career Development Programs
- A culture that values opportunity for growth, development and internal promotion
- Group Insurance Plan
- Extended Health Care
- Eye Vision Coverage
- Dental Insurance
- Critical Illness Insurance
- Life and Accidental Death Insurance
- Best Doctors
- Right Directions Employee Assistance Program
- Registered Retirement Savings Program

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2020-06-15

-June 15, 2020
 

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