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Job Description

Scheduling Manager - In Home Care Support Vancouver

Rate TBD
Location Vancouver, BC Canada (On-site)
Type of project Business consulting & Finance Supply Management, Management processes
Duration contract full time ongoing
Education required College/University
Years of experience 2 - 5 years
Area of Specialization Business
Languages required N/A
Workhoppers Vancouver BC
Job Description

Job Title: Scheduler
Full medical and dental, other perks such as lunches, quarterly team dinners, etc
Location: Home Instead Senior Care office - 450 Nanaimo Street, Vancouver

Primary Responsibilities:

• Reflect the values of FHC Home Care, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-June 19, 2020

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