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Job Description

Customer Service Professional

Rate $13.00-15.00 $/hour per hour
Location Chicago, Il United States (On-site)
Type of project Administration, General support, Sales & Marketing Communication, Customer service, Data entry
Duration part time ongoing
Education required College/University
Years of experience Less than 2 years
Area of Specialization Business
Languages required N/A
Workhoppers Chicago Il
Description
Job Description

Our Chicago-based company seeks an experienced Inside Customer Service Professional (CSP) to join our team. The CSP is a vital role in the delivery and support of our products and services. As a CSP, your primary role will be to provide support to customers who are using our proprietary software platform. You will be responsible for assisting customers with usage of the application and helping them resolve technical issues. Additionally, you will assist the data team with file and data management. The right candidate will be friendly and positive, adept at picking up new technology and able to perform well under pressure.

We offer an exciting environment in which to work and pride ourselves in retaining and promoting our employees.

Responsibilities:

- Front-line support for customer inquiries and issues
- Provide training and guidance to end users of software including doing demos for potential clients
- Ability to learn how to set up forms for the demo process
- Troubleshoot and resolve questions and technical issues
- Document and update ticketing system on all customer interactions
- Own and follow through on the full life cycle of reported issues
- Develop and maintain a knowledge base of the evolving products and services
- Escalate issues to management as required
- Data entry
- File Management

​Qualifications:

- Previous experience in customer service
- Ability to build rapport with customers
- Ability to perform well under pressure
- Ability to prioritize, follow through and multitask
- Positive, professional and friendly demeanor
- Detail oriented
- Multi-lingual a plus
- Excellent written and verbal communication skills
- Experience working with Microsoft Office products including Word and Excel
- Able to work a late shift from 9 pm to 1 am, Sunday through Thursday

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2020-08-24

-August 24, 2020