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Job Description

Office Administrator and Customer Service Coordinator

Rate TBD
Location Kitchener, ON Canada (On-site)
Type of project Administration, Sales & Marketing Customer service, Logistics, Social Media
Duration contract ongoing
Education required Some college/University
Years of experience Less than 2 years
Area of Specialization Other
Languages required N/A
Workhoppers Kitchener ON
Description
Job Description

Our organization is looking for an Office Administrator and Customer Service Coordinator to join our growing team! As a key member of the Hersey Team, you would be responsible for various duties and responsibilities relating to the successful day to day operation of the business, including but not limited to:

- Answering customers questions and taking orders over the phone and through email from public customers and contractors partners
- Acting as the primary administrator for scheduling and routing commercial bin orders
- Responsible for social media content creation and scheduling, and managing social media accounts
- Following up with customers to ensure their complete satisfaction and resolving any customer issues, and sending out customer feedback surveys
- Acting as primary HR representative and benefits coordinator, assisting with employee onboarding and benefits enrollment, tracking employee vacation requests, etc.
- Leading the Health and Safety program, including implementing new initiatives, updating policies, and completing monthly site inspections with the JHSC team
- Continuation of health and safety initiatives related to successful implementation of our WSIB Excellence Program goals
- Planning and coordinating marketing initiatives
- Planning company and community events
- Perform other administrative tasks assigned by management

Required experience:

- Familiar with social media platforms and posting techniques
- Experience as a member of a health and safety team/JHSC committee or familiarity with health and safety initiatives in the workplace
- Experience with interviewing and onboarding new team members
- Detail-oriented and able to manage multiple tasks at once
- Excellent customer service and interpersonal skills, able to easily build good rapport with customers
- Enjoys a challenge and finding solutions to problems
- Ability to maintain confidential information and take a professional approach where necessary

Preferred experience:

- 1-2 years of health and safety program experience
- 1-2 years experience in a human resources capacity

Benefits:

- Dental care
- Life insurance
- Extended health care
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2020-09-14

-September 14, 2020