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Job Description

Bilingual (ENGLISH/FRENCH) Incident Reporting Center/Operator

Rate TBD
Location Mississauga, ON Canada (On-site)
Type of project Administration, Writing/Translation Call center, Translation: English, Translation: French
Duration contract 3 months ongoing
Education required College/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Mississauga ON
Job Description

Bilingual (French/English) Security Call Centre Operator

*****Looking for five (5) Non-Bilingual Operators. Immediate Openings. No Security Guard Licence required.

Responsibilities Include:

· Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, robbery or duress

· Providing access Control with Automatic Video Display with Voice Communications

· Dispatch of personnel and escalation based on event type

· Performs intake, triage and escalation functions for all incidents reported to the centre

· Deals with issues and incidents that are potentially sensitive, confidential or may put •persons at risk; applies the appropriate professionalism, maturity and tact to manage the incident

· Escalates incidents to the Supervisor immediately when unable to manage the situation at his/her level

· Supports incidents as documented or directed to do so by the Supervisor, or other authorized persons

· Performs active monitoring of various security systems, including video and access control systems

· Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken

· Follows procedures, work instructions and other directions from the Supervisor, the Management or the client

· Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders

· Performs data entry in a timely, accurate and inclusive manner

· Adheres to and promotes the client's and our policies and procedures at all times

· Liaises with employees, visitors and vendors in a helpful, cordial and pro-active manner.

· Participates in departmental meetings as required

· Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor

· Performs other duties as required.


· Must be fully bilingual (French English) both written and spoken

· Minimum two or more of work-related experience, preferably in the Security or protective services industry

· Call Centre/Dispatch Centre/Emergency Response Centre experience required

· Demonstrated experience in critical environments where decision making and actions can impact life-safety and business continuity

· Proven proficiency in Microsoft Office

· Demonstrates ability to work effectively with employee groups and builds partnerships at all levels of the organization •Strong administrative and multi-tasking skills

· Ability to implement performance management with direct reports

· Demonstrated ability to problem-solve by active listening

· Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills.

· Experience with Network/Telecommunications technology

· Knowledge of CCTV Systems, Access Control Systems, Monitoring alarms, Fire Panels, Environmental Alarms, Biometric Security Systems, Duress Alarms, and additional devices and sensors related to Security.

· Use of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath is an asset.

· Relevant University and/or College Diploma required

Essential Employment Requirements:

· Fluently Bilingual in both French and English (Spoken and Written)

· Must have full time availability to work all days of the week and schedules that consist of day shifts and overnight shifts

· Valid Provincial Security Guard licence

· Valid First Aid and CPR

· Preference will be given to those who have 2 years of relevant security experience and/or completed an accredited law and justice college program

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-October 16, 2020