English Analyst - Weekend, Full Time

Rate $13,10$/hr per hour CAD 13,10$/hr / HOUR

Location Winnipeg, MB Canada (From home)

Type of project Administration Call center

Duration contract full time weekend ongoing

Education required High school graduate

Years of experience Less than 2 years

Type of employment N/A

Area of Specialization Other

Languages required N/A

Workhoppers Home Winnipeg MBTELECOMMUTE

Description

Job Description

Our company is hiring a English Help-Desk to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets.

Hourly rate is 13.10$

OUR OFFER:

Work from the comfort of your home
Employer-paid E-Learning courses
Employee recognition awards
Referral bonus program
Team building activities/events
Continuous coaching, training and development.

Position Summary:

- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
- *Full-Time (40 hours/week)