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Job Description

English Analyst - Weekend, Full Time

Rate $13.1 per hour CAD 13.1 / HOUR
Location Halifax, NS Canada
Type of project Administration Customer service
Duration hours
Education required N/A
Years of experience N/A
Type of employment N/A
Area of Specialization N/A
Languages required N/A
Workhoppers Halifax NSTELECOMMUTE
Description
Job Description

Alphanumeric is hiring a English Help-Desk to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets.

Alphanumeric Systems provides global IT support in 9 different languages (English, French, Spanish, Portuguese, Japanese, Mandarin, German, Russian and Italian)

Our positions don't involve any selling or providing medical advice. We offer full and comprehensive training.

SHIFT : Tuesday to Saturday (Tues-Wed-Thurs (10am-7pm) - Fri-Sat (1pm-10pm)) / EASTERN TIME

Contract until Oct 29th, 2021.

Hourly Rate is 13.10$

OUR OFFER:

Work from the comfort of your home
Employer-paid E-Learning courses
Employee recognition awards
Referral bonus program
Team building activities/events
Continuous coaching, training and development.

Position Summary:

- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
- *Full-Time (40 hours/week)
2021-03-23

-March 23, 2021
 

 

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