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Job Description

Operations Analyst III

Rate TBD
Location Toronto, ON Canada (On-site)
Type of project Administration, Business consulting & Finance , Finance
Duration 12 months contract ongoing
Education required College/University
Years of experience more than 5
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Toronto ON
Job Description

Job Title: Operations Analyst III


Manage operational performance/objectives specifically focused on business , technology & IT control design, SOX controls, managing timely performance of controls and Revenue Operations with potential expansion to other functions within the Global Shared Services.

Act as day-to-day escalation point for all supported business units

Own and ensure execution of SLAs, customer satisfaction and metrics for supported processes

Help prepare operational/executive weekly/monthly/ad-hoc reports

Identify and prioritize continuous improvement and "innovations" suggestions brought forward

Coordinate and communicate day-to-day Service delivery issues

Manage capacity, utilization, financial forecast and actuals

Lead & Deliver QBRs , weekly and monthly operational review to discuss functional health on a continuous basis

Work in partnership with enablement teams to maintain a library of policy and process documents

Managed a team of global Shared Services employees across Corporate Services Operations functions like Security & Compliance, Legal, Payroll, AR Cash & Collections, Revenue Operations, Virtual Executive Assistant, etc.

Maintain salesforce Dashboards and reports for real time operational metrics and monitor of day to day operations

Document, train and initiate changes to existing processes

Audit processes and reporting to ensure compliance, and identify process and performance defects.

Conduct occasional site visits for several onshore/offshore locations

Advise the business on best practices and available tools to manage business processes and other strategic initiatives

Prepare presentations for the team and senior management highlighting performance in an easy-to-understand, executive-ready manner.

Required Skills/Experience:

Bachelors' degree preferably in Finance or Business Administration

7+ years of professional Global Operations experience with focus on Control Audit and Compliance and/or Quoting and Ordering and/or AR Cash and Collections and/or Finance and/or Legal and/or Payroll and/or Virtual Executive Assistant Operations processes.

Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

Understanding of Salesforce application specific, how to create reports & dashboards

Solid understanding of various automation tools and approach to automation

Prior experience with implementing robotic process automation (RPA) technologies including Blue Prism and Automation Anywhere is a PLUS

Understanding of one or more following functions is a PLUS.

Finance functional disciplines: P2P , Payroll Purchasing, Accounts Payable, Strategic Sourcing, Travel and Expense, Vendor Master.

Sales functional disciplines: Lead Generation/Qualification, Campaign management, Data Quality and Analytics, ACV/AOV analysis, Territory Operations, Pricing, Deal Desk, Opportunity/Quote Management, Sales Renewals, Services, Pre/Post Sales support, Data Quality and Analytics, ACV/AOV analysis, Order Management, Sales Lifecycle

Marketing Operations functional disciplines: Lead Generation/Qualification, Campaign management , Data Quality and Analytics, ACV/AOV analysis

Able to engage and inspire employees and project team members

Able to analyze information, make connections and demonstrates deep level thinking

Ability to work with all levels of management

Ability to learn quickly in a dynamic environment

Excellent team player who is able to work with virtual and global cross-functional teams

Organized with high attention to detail

Ability to multi-task and work with a sense of urgency in a dynamic, fast-paced environment

Continuously expands technical knowledge in own and related disciplines and functional areas. Keeps abreast of new techniques and procedures and applies them, when applicable, to problem solutions

Understanding of business and system analysis, including root cause analysis and other process modeling and systems design methodologies

Lean Six Sigma a plus

Good knowledge of Shared Services Model

Proficient in Microsoft Excel and Google products (Gdoc, sheet, hangout, etc)

Analytical with excellent problem solving skills

Flexible working schedule with late night/early morning support hours if needed

Ability to travel internationally 15-25%

Desired Skills/Experience:

Prior Shared Services/GBS experience, working for major outsourced providers or management consulting firms is preferred.

Prior experience managing outsourced relationship

Salesforce Admin Trained or Certified

Project management skill or Six Sigma Certification is a plus

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-March 29, 2021


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