Operations Analyst III
- Rate TBD
- Location Toronto, ON Canada (On-site)
- Type of project Administration, Business consulting & Finance , Finance
- Duration 12 months contract ongoing
- Education required College/University
- Years of experience more than 5
- Type of employment N/A
- Area of Specialization Business
- Languages required N/A Workhoppers Home Toronto ON
Job Title: Operations Analyst III
Manage operational performance/objectives specifically focused on business , technology & IT control design, SOX controls, managing timely performance of controls and Revenue Operations with potential expansion to other functions within the Global Shared Services.
Act as day-to-day escalation point for all supported business units
Own and ensure execution of SLAs, customer satisfaction and metrics for supported processes
Help prepare operational/executive weekly/monthly/ad-hoc reports
Identify and prioritize continuous improvement and "innovations" suggestions brought forward
Coordinate and communicate day-to-day Service delivery issues
Manage capacity, utilization, financial forecast and actuals
Lead & Deliver QBRs , weekly and monthly operational review to discuss functional health on a continuous basis
Work in partnership with enablement teams to maintain a library of policy and process documents
Managed a team of global Shared Services employees across Corporate Services Operations functions like Security & Compliance, Legal, Payroll, AR Cash & Collections, Revenue Operations, Virtual Executive Assistant, etc.
Maintain salesforce Dashboards and reports for real time operational metrics and monitor of day to day operations
Document, train and initiate changes to existing processes
Audit processes and reporting to ensure compliance, and identify process and performance defects.
Conduct occasional site visits for several onshore/offshore locations
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
Prepare presentations for the team and senior management highlighting performance in an easy-to-understand, executive-ready manner.
Bachelors' degree preferably in Finance or Business Administration
7+ years of professional Global Operations experience with focus on Control Audit and Compliance and/or Quoting and Ordering and/or AR Cash and Collections and/or Finance and/or Legal and/or Payroll and/or Virtual Executive Assistant Operations processes.
Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Understanding of Salesforce application specific, how to create reports & dashboards
Solid understanding of various automation tools and approach to automation
Prior experience with implementing robotic process automation (RPA) technologies including Blue Prism and Automation Anywhere is a PLUS
Understanding of one or more following functions is a PLUS.
Finance functional disciplines: P2P , Payroll Purchasing, Accounts Payable, Strategic Sourcing, Travel and Expense, Vendor Master.
Sales functional disciplines: Lead Generation/Qualification, Campaign management, Data Quality and Analytics, ACV/AOV analysis, Territory Operations, Pricing, Deal Desk, Opportunity/Quote Management, Sales Renewals, Services, Pre/Post Sales support, Data Quality and Analytics, ACV/AOV analysis, Order Management, Sales Lifecycle
Marketing Operations functional disciplines: Lead Generation/Qualification, Campaign management , Data Quality and Analytics, ACV/AOV analysis
Able to engage and inspire employees and project team members
Able to analyze information, make connections and demonstrates deep level thinking
Ability to work with all levels of management
Ability to learn quickly in a dynamic environment
Excellent team player who is able to work with virtual and global cross-functional teams
Organized with high attention to detail
Ability to multi-task and work with a sense of urgency in a dynamic, fast-paced environment
Continuously expands technical knowledge in own and related disciplines and functional areas. Keeps abreast of new techniques and procedures and applies them, when applicable, to problem solutions
Understanding of business and system analysis, including root cause analysis and other process modeling and systems design methodologies
Lean Six Sigma a plus
Good knowledge of Shared Services Model
Proficient in Microsoft Excel and Google products (Gdoc, sheet, hangout, etc)
Analytical with excellent problem solving skills
Flexible working schedule with late night/early morning support hours if needed
Ability to travel internationally 15-25%
Prior Shared Services/GBS experience, working for major outsourced providers or management consulting firms is preferred.
Prior experience managing outsourced relationship
Salesforce Admin Trained or Certified
Project management skill or Six Sigma Certification is a plus
-March 29, 2021