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Job Description

Business Analyst

Rate TBD
Location Calgary, AB Canada (On-site)
Type of project Administration, Business consulting & Finance Business Analysis, Call center
Duration 6 Months Contract ongoing
Education required Some college/University
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Calgary AB
Job Description


Are you a self-starter, with exceptional critical thinking skills? Our Calgary client is seeking a Business Analyst to join their team. The successful candidate will be accountable for working with various stakeholder groups, developers, and project managers to ensure quality products are delivered to the business. If this sounds like the perfect next step for you, please apply below.

Job Responsibilities

- Work with our business to elicit and capture business requirements
- Work with end-users to elicit and capture user requirements
- Collaborate with project teams to define and prepare captured requirements for development
- Facilitate and assist our business in prioritizing requirements
- Facilitate and assist the project team in estimating the size of requirements
- Identify risks and recommends mitigation strategies
- Present compelling recommendations based on facts and confirmed requirements
- Evaluate information from multiple sources
- Disaggregate high-level information into refined details
- Raise and pursue root problems; probing with clarifying questions
- Perform gap analysis between current and future state business process
- Collaborate with project teams to ensure projects are delivered to meet business requirements
- Provide leadership in projects as necessary to ensure project success
- Lead initiatives and act as a change agent

Candidate Qualifications

- Post-secondary degree/diploma complemented by at least 2 years of call center or field operations experience
- At least eight years of Business Analysis experience
- Strong knowledge of formal project delivery methodologies
- Understanding of standard business process mapping notation and tools
- Understand both general and specific business needs
- Incorporate evolving industry best practices
- Quickly learn new business and technical concepts
- Handle multiple tasks and work well under pressure to meet specific deadlines
- Work in a fast-paced, rapidly-changing team environment
- Deal with challenging situations with integrity, empathy, and sincerity
- Excellent communication and interpersonal skills
- Strong presentation and facilitation skills at various levels of the organization
- Innovative thinker who is positive, proactive, and readily embraces change
- Experience in an Agile software development environment an asset
- Experience in Scrum delivery framework an asset
- Knowledge of the telecommunications (cable, internet, telephony, wireless) industry an asset

-March 31, 2021


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