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Job Description

Bilingual Scheduler (Planificatrice/Planificateur)

Rate TBD
Location Montreal, QC Canada (On-site)
Type of project Administration, Business consulting & Finance Customer service, Strategy and Planning
Duration contract ongoing
Education required High school graduate
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Montreal QC
Job Description

Main Responsibilities

GENERAL PURPOSE AND FUNCTION but are not limited to:

- Design, maintain and implement Master Schedules for all job sites as required
- Document all work hours, time differences and employee changes in the online systems to ensure accuracy.
- Assign new staff and re-assign staff according to site requirements and established procedures
- Ensure all vacancies due to any kind of absences are filled with the most suitable, qualified replacements and are fully staffed
- Manage the additional costs of training time and unbillable overtime by the judicious selection of staff to fill vacancies
- Ability to track, analyze and forecast scheduling trends
- Maintain communications between security guards and site supervisors
- Be aware of employees who are continually late or absent from duty, who refuse work assignments, who fail to report for work without prior notice, or who generate client complaints
- Establish and maintain effective liaison with the HR department and/or Recruiter
- Ensure that all employee complaints are resolved as quickly as possible or referred to management, HR, or Area Manager
- Coordinate all temporary work as assigned
- Position may be required to work days/evenings/ nights and weekends as required to meet organizational needs
- Demonstrated ability to work effectively with employee groups and building partnerships at all levels of the organization


- Communicate in a diplomatic, courteous and effective manner.
- Represents and promotes our interests both internally and externally.
- Ensures our international branding standards are met. Other duties and responsibilities as assigned by management.

The Ideal Candidate


- Superior Customer Service Skills and consulting skill set
- Relevant experience in security industry is an asset
- Understanding of rotational shifts, 24 hour clock, various site schedules and scheduling processes
- Demonstrated ability to negotiate and meticulous record keeping
- Excellent verbal and written communication skills
- Must be well organized and demonstrate the ability to multi-task


- High School Diploma or Equivalent
- Equivalent College/University Education related to the Security industry (as asset)


- 1+ years’ experience Scheduling or similar

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-April 29, 2021


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