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Job Description

Japanese Help Desk (Remote)

Rate $16$-hr - 17$-hr per hour CAD 16$-hr - 17$-hr / HOUR
Location Ottawa, ON Canada (From home)
Type of project Administration, Specialized Help, Writing/Translation Customer service, Technical support, Translation: English, Translation: French, Translation: Japanese
Duration contract ongoing
Education required High school graduate
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Ottawa ONTELECOMMUTE
Description
Job Description

Japanese/English Help Desk (Work from Home)

Our company is hiring a Japanese/English Help-Desk to work and provide level one technical support in English and French to clinical clienteles via inbound calls, emails and tickets.

We provide global IT support in 9 different languages (English, French, Spanish, Portuguese, Japanese, Mandarin, German, Russian and Italian)

Our positions don't involve any selling or providing medical advice. We offer full and comprehensive training.

Shift is Sunday to Thursday 5 pm to 2 am,

OUR OFFER:

Work from the comfort of your home
Employer-paid E-Learning courses
Employee recognition awards
Team building activities/events
Continuous coaching, training and development.

Position Summary:

- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers**Full-Time (40 hours/week)
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2021-05-03

-May 3, 2021
 

 

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