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Job Description

Customer Service Specialist (6-month contract)

Rate TBD
Location Mississauga, ON Canada (On-site)
Type of project Administration Customer service
Duration 6 Months Contract ongoing
Education required College/University
Years of experience None
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Mississauga ON
Description
Job Description

POSITION TITLE: CUSTOMER SERVICE SPECIALIST
REPORTS TO: Sales Support Manager

JOB DESCRIPTION: Reporting to the Sales Support Manager, the Customer Service Rep. (contract) will facilitate an efficient and successful sales experience for all customers, dealers, and sales staff.

POSITION OBJECTIVES: The objectives of the Customer Service Rep. (contract) are as follows:

- Developing and maintaining open communication with customers (includes dealers and sales staff) to achieve the maximum level of customer satisfaction;
- Communicating with customers to address order/product inquiries, assisting with product selection/specification/pricing and facilitating a smooth sales/order experience;
- Notifying customers/dealers/reps of issues concerning orders and provide workable solutions;
- Collaborating with Production to expedite orders and to accommodate special delivery requests;
- Providing list price quotations and net prices based on standard discount terms when appropriate;
- Conducting business and making decisions with a focus on customer satisfaction, sales growth and profitability;
- Initiating requests for SPR’s and SQ’s where appropriate;
- Providing prompt and accurate freight quotes;
- Assisting with order corrections when required;
- Assisting Sales Reps with requests for samples;
- Assisting customers with warranty requests; and
- Perform other duties as required to support Operations, Sales and our customers.

REQUIRED SKILLSET: In order to thrive in our fast-paced, highly flexible work environment the candidate must possess the following:

- Must be able to work in a fast paced, rapidly changing environment;
- Must possess a strong attention to detail;

- Must be able to multitask with strongly developed organizational skills;
- Must be very comfortable working with computer systems and automation;
- Must be able to multitask while staying organized;
- Must be able to sit for extended periods;
- Must be able to work independently within a team setting;
- Must have strong communication and interpersonal skills; and
- Must have sound mathematical and problem solving skills.

MINIMUM QUALIFICATIONS:

- University Degree or College Diploma; new graduates are encouraged to apply;
- Minimum 2 years previous Customer Service/Sales experience;
- Preference will be given to candidates with 1-2 years of experience within a manufacturing industry;
- Knowledge of commercial furniture is an asset;
- Excellent computer skills (Microsoft Office Suite);
- English language proficiency (read/write/speak); and
- Customer focused with excellent phone presence.

WORK ENVIRONMENT: To support our entrepreneurial approach, our home office is a mix of open office and manufacturing facility.

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2021-06-30

-June 30, 2021
 

 

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