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Job Description

Bilingual Customer Service Representative

Rate TBD
Location Etobicoke, ON Canada (On-site)
Type of project Administration, Sales & Marketing, Writing/Translation Customer service, Retail Sales, Translation: English, Translation: French
Duration contract hours
Education required High school graduate
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Etobicoke ON
Job Description

Bilingual Customer Service Representative


Toronto, ON

Position Function

This is both a front-line position providing exceptional customer service to clients over the phone and electronically, as well as a crucial back-end support position providing administrative assistance to the outside sales team.

Working Relationships

This position interacts directly with clients, our’s national administration team, sales and operational staff.

Key Responsibilities & Expectations:

- Exemplify Modu-Loc’s core values in all dealings with customers and co-workers
- Fluent in French, both written and verbal

· Acquire and maintain a full understanding of our’s key products and services so as to effectively present these to inbound customers and provide the best possible customer service

· Process customer quotations & orders efficiently and accurately using our CRM (Salesforce)

· Setting up customer accounts, providing invoices and statements, creating reservations, etc.

· Track customer payments for order fulfillment

· Handle client requests for invoices, receipts, and billing queries on a timely basis

· Address and resolve customer issues and complaints effectively, calmly and on a timely basis

· Work closely with the operations team to organize and schedule orders accordingly, resolve scheduling conflicts and operational on-site issues

· Manage various accounts receivable duties, including credit card declines and collections

· Reply to emails in a timely manner and work independently on a daily basis

· Answer incoming calls


- Work in the office five (5) days per week (40 hours) during regular business hours (9am to 5pm)
- Excellent interpersonal and communication skills, both oral and written
- Strong customer service skills, professional demeanor, and positive attitude
- Ability to work independently and as a member of a team
- Keen attention to detail and strong organizational and time management skills
- Ability to deal with multiple demands in a fast-paced environment
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook
- Good keyboarding skills and detail-oriented mindset
- Familiarity with basic accounting and A/R procedures
- Any billing, inventory or rental software experience considered an asset
- Working experience with Salesforce or any CRM or is an asset

Required experience:

- 2+ years of experience working in customer service
- 1+ years of experience working in sales/sales administration
Specific schedule:
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-July 19, 2021


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