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Job Description

IT Technician

Rate TBD
Location Montreal, QC Canada (On-site)
Type of project IT & Software, Writing/Translation Computer Network Technician, Translation: English, Translation: French
Duration 12 months contract ongoing
Education required College/University
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization Computer Sciences
Languages required N/A
Workhoppers Montreal QC
Job Description

Our company is currently recruiting for an IT Technician. This position will work onsite at our client located in the downtown Montreal area. This a 12 + month contract. The main responsibility of this position will be providing Level 2 IT support. Must be bi-lingual in French/English


- Provide technical support to local users and other Group sites;
- Provide technical support to laptops, desktops, printers and peripherals of the group
- Maintain and update the IT inventory database;
- Update the necessary documentation to support users with the help of the level 1 helpdesk;
- Resolve problems and administer helpdesk tickets and other requests assigned to their support level. Redirect user tickets or requests to other support groups if necessary;
- Maintain the software images (Win10 and others) of the Essilor Group in Canada and participate with the Group's IT team in the creation of new images;
- Analyze and install new software and computer equipment in accordance with internal policies;
- Provide the necessary support for the Group's standard production or office applications;
- Order computer hardware and software in accordance with the Group's purchasing policies;
- Coordinate external service calls and participate in the implementation of IT projects;
- Train and inform users on the use of software and hardware


- College diploma in information technology field
- Minimum 3 years of experience as an IT technician
- Experience in supporting operating systems in the PC environment: Windows, Linux Red Hat, PC architecture, Office Suite, Gmail Suite, G-apps, Apple iOS.
- Good management of priorities and projects
- Good knowledge of computer networks
- Excellent analytical and problem-solving skills
- Excellent communication skills (written and oral)
- Demonstrated versatility

Specific schedule:
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-September 27, 2021


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