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Job Description

Mandarin Help Desk Analyst

Rate $16$ hr + benefits per hour CAD 16$ hr + benefits / HOUR
Location Halifax, NS Canada (From home)
Type of project Administration, Specialized Help, Writing/Translation Customer service, Technical support, Translation: Chinese, Translation: English
Duration part time flexible ongoing
Education required Some college/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Halifax NSTELECOMMUTE
Job Description

Full Time Mandarin/English Help Desk providing level one technical support in Mandarin and English to clinical clienteles via inbound calls, emails and tickets.

Our positions don't involve any selling or providing medical advice. We offer full and comprehensive training.

Shift is Sunday to Thursday 7 pm to 4 am, Fall Conversion is 8 pm to 5 am ( EST ) 9 pm to 6 am ( AST )

Work from the comfort of your home
Employer-paid E-Learning courses
Employee recognition awards
Referral bonus program
Team building activities/events
Continuous coaching, training and development.

Position Summary:

Provide Service Desk support to external customers and users
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Essential Functions and Responsibilities:

Provide service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from caller and document data elements in designated tool
Maintain records of all calls from customers using designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot and solve hardware and software issues quickly
Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers


-September 28, 2021


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