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Job Description

Returns and Credit Specialist 3 month contract remote

Rate $16.50$ an hour with a 1.00$ an hour retention bonu per hour CAD 16.50$ an hour with a 1.00$ an hour retention bonu / HOUR
Location Halifax, NS Canada (From home)
Type of project Administration, Business consulting & Finance, IT & Software, Sales & Marketing, Writing/Translation Communication, Customer service, Ecommerce, Management Consulting, Translation: English
Duration 3 months contract ongoing
Education required Some college/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Halifax NSTELECOMMUTE
Job Description

Our client is a science led global healthcare company with a significant global presence with commercial operations in more than 150 countries, a network of 86 manufacturing sites in 36 countries and large R&D centers in the UK, USA, Spain, Belgium and China.

Our client researches and develops a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. This position will work directly with customers, trading partners, and all touch points of the Order to Cash process to ensure our customers service level expectations are well understood and maintained.

In the role of Return Processing Specialist, you will develop and maintain strong customer relationships to better understand the needs of the various Channel Operation Segments and execute service strategies designed to create a competitive advantage. Manage and administer transactional processes associated with the Rebate Coupons, returns and to ensure compliance and accuracy of downstream reporting systems

Please note this position is a contract until January 2021 Also, the position doesn’t involve sales or providing any medical advice.

- Achieve customer satisfaction through front line contact with client customers. Handle & respond to inbound customer calls within parameters set by customer service levels.

-Performing outbound calls concerning product returns and rebates.
- Maintain advanced organizational skills, a high level of self-motivation, ability to work independently/efficiently in a high-pressure environment, and a proven ability to manage multiple competing priorities through to completion.
- Maintain excellent interpersonal and telephone skills. Proven ability to forge strong relationships with customers. Work effectively and collaboratively with all team members and cross functional work streams.
- Possess strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability.
- Develop and maintain an in‐depth knowledge of client's product line, pricing structures, and the various Channel Operations strategies.
- Responsible for accurate and timely processing of all service center owned transactions including orders, claims, and returns to ensure compliance and cycle time goals are met. Responsible for timely escalation of issues/transactions outside of designated remit.
- Follow procedures as defined in Standard Operating Procedures in addition to proactively identify opportunities for process improvements.

Job :

- Excellent English communication skills, spoken and written.
- Minimum of 2 years in a customer service environment preferably a call center.

- BA/BS in a business
- Related field or equivalent work experience.
- PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.)

Preferred Experience:

- Experience supporting customers with ecommerce systems.

- Has worked in Banking, Credit Department or Insurance.

- Comfortable making outbound calls (no Cold Calling or Sales)
- Understanding of web navigation and standard browser software (i.e. Internet Explorer and/or Firefox).
- Experience using standard process management methodologies
*** Wage is competitive and depends on previous call center and customer service experience


-Flexible working conditions
- Dynamic work environment
- Learning courses, (2000+ courses available)
- Team building activities/events
- 6-week paid training
- Centre of Excellence for Innovation
- Leading edge contact center technology
- Mentor/Mentee program

-October 14, 2021


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