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Job Description

Russian Help Desk Analyst

Rate $16.50$ hourly plus benefits. per hour CAD 16.50$ hourly plus benefits. / HOUR
Location Halifax, NS Canada (From home)
Type of project IT & Software Information system analyst
Duration contract, flexible ongoing
Education required Some college/University
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization Computer Sciences
Languages required N/A
Workhoppers Halifax NSTELECOMMUTE
Job Description

Russian Help Desk (Work from Home)

Our company is hiring a Russian/English Help-Desk Analyst to work from home providing level one technical support in English and Russian to clinical clienteles via inbound calls, emails and tickets

Our positions do not involve any selling or providing medical advice. We offer full and comprehensive paid training and we provide all equipment/tools.

The shift is Monday to Friday 2 am to 11 am.
Employer-paid E-Learning courses
Employee recognition awards
Referral bonus program
Team building activities/events
Continuous coaching, training and development.

Position Summary:

- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through to closure

Essential Functions and Responsibilities:

- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in the designated tool
- Maintain records of all calls from customers using the designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanour and attitude in the day-to-day communication and interface with customers


-November 8, 2021


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