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Job Description

Senior Director of Programs and Services

Rate TBD
Location Toronto, ON Canada (On-site)
Type of project Business consulting & Finance, Sales & Marketing Fundraising / non profit, Management processes, Strategy and Planning
Duration contract ongoing
Education required Masters
Years of experience more than 5
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Toronto ON
Job Description

Our Team is looking for a Senior Director of Programs & Services who is ready and able to lead a multidisciplinary team of professionals to provide quality and innovative Shelter and Transitional housing services in response to emerging needs for homeless youth. This is a position in which a seasoned strategic leader will have the opportunity to lead and work collaboratively in a progressive and responsive organization. This strategic and facilitative position requires a particular expertise in identifying social injustices in order to prevent and reduce youth homelessness. In addition, this role requires collaboration and significant experience in problem-solving with a balance of empathy, pragmatism, and someone who is a team player and leads by example to build trust and credibility.

Position Description

The Senior Director of Programs & Services is a crucial member of our’s leadership team tasked to operationalize the organization’s mission, vision, and values while creating an energetic, inclusive, and healthy workplace for all. The Senior Director of Program & Services provides leadership, guidance, and direction to the Programs & Services team with the ultimate goal of optimizing overall delivery, quality effectiveness and efficiency of services. The role is responsible for the planning, development, monitoring, evaluation, and oversight of all Initiative Shelter and Transitional Housing programs and services. The Senior Director of Programs & Services will ensure appropriate systems and processes, support ongoing program evolution and innovation, ensuring high-quality, youth-centric, anti-racist and anti-oppressive, trauma-informed, multidisciplinary team participation of staff in the delivery of all the organization's programs and services.

This strategic and facilitative position requires a particular expertise in identifying social injustices to prevent and reduce youth homelessness. The Senior Director of Programs & Services builds, develops, and fosters partnerships and relationships with external parties interested in supporting our’s Initiative linked to the strategic plan.


The Senior Director of Programs & Services is accountable for the planning and delivery of effective, efficient, and high-quality client services through a 24/7 operation encompassing our’s Initiative Shelter and Transitional Housing services.

This role ensures that all Shelter and Transitional Housing services are delivered in accordance with our’s Initiative practices, standards, and service specifications and that the service builds on best practices evident in Shelter and Transitional Housing services. A key element of this position includes working with staff to ensure the provision of quality services while also ensuring utilization of Shelter and Transitional Housing services best practices. In addition, the Senior Director of Programs & Services is responsible for the development of short and long-term plans for continuous improvements to operations and quality of service.

The Senior Director of Programs & Services is responsible for the Health and Wellness Program that supports youth who access Shelter and Transitional Housing Services. The senior director is also responsible for the development of a comprehensive case management process that is rooted in harm reduction strategies, engaging young people where they are at and supporting young people to develop personalized case plans that move them towards achieving goals and transition them out of homelessness into housing.

The Senior Director of Programs & Services leads the development and implementation of high-quality services across the sites at Eva’s. To achieve this, the Senior Director of Programs & Services works collaboratively and has strong partnerships with all other Senior Directors and with the Director of Programs and Senior Site Managers.

This position is also responsible for ensuring excellence in contract administration, data collection, evaluations, outcomes, and reporting requirements. It includes management of resources, fiscal responsibility for all budgets associated with Shelters, Transitional Housing services, as well as budgets for the Health and Wellness Program. This role supports and responds to fundraising opportunities and will assist the fundraising team to develop strategies that will meet our’s standard of services needed to address emerging needs and programmatic issues.

Required Qualifications

- Bachelor’s or master’s degree in Social Work or related field or knowledge and expertise related to homelessness including issues related to youth homelessness and the barriers they face
- Minimum of five (5) years of related experience managing high intensity work environments and
dealing with crisis situations
- Minimum of three (3) years’ experience developing, implementing, and managing community-based harm reduction services
- Minimum of five (5) years’ experience managing residential/housing programs or services
- Minimum of five (5) years’ experience cultivating and leading management staff in a unionized environment
- Demonstrated expertise to liaise and build partnerships with community organizations, government, and funders
- Demonstrated experience in financial management, analytical and decision-making skills, with a budget of $750,000 or more
- Progressive experience with program planning, monitoring and evaluation systems and practice
- Professional development and training pertaining to latest research and best practice and standards of service delivery models for young people experiencing homelessness
- Experience advancing an organizational culture into one of justice, equity and inclusion in a for-profit or not-for-profit environment
- Proven experience in influencing senior management and key stakeholders effectively across the organization to invest in behaviour and culture change that is rooted in systems, policy, and practice
- Strong and demonstrable networking and relationship management skills, building partnerships, collaboration, and engagement
- A fundamental understanding of current issues and challenges facing individuals from under-served communities and historically under-represented groups, with a particular focus issues impacting Black communities, Indigenous communities, racialized communities, LGBTQ2S+ communities and disability communities
- Extensive and demonstrated competence in equity and systemic practices to combat Anti-Black Racism
- Experience collaborating with Development in developing funding proposals and managing accountability to donors, including demonstrated experience with impactful report writing
- Experience working with large, diverse team and client population
- Experience with federal, provincial, and municipal funders an asset
- High level of computer literacy with MS Word, Excel, PowerPoint, and Outlook
- Strong verbal, written and facilitation skills
- Current certification in CPR and First Aid, NVCI or CPI, ASIST, and Naloxone training (or willingness to obtain), and a willingness to participate in ongoing training
- Satisfactory Vulnerable Sector Checks (PVSC) with future checks
- Accreditation experience an asset
- Flexibility to work some evenings and weekends required – may share on-call responsibilities

Conditions of Employment

The City of Toronto has put in place a mandatory vaccination directive for City-funded shelters, and we are obligated to comply with this legislation as per our funding agreement. In view of this, new our´s employees are required to be fully vaccinated against COVID-19 as a condition of hire. New employees will be required to provide proof of full vaccination status to the People and Culture team via an upload in ADP upon being granted access. This information will remain confidential and will not be disclosed to our’s staff or management. New employees will be entitled to reasonable accommodation in accordance with human rights legislation.

Please note that as a condition of employment, the successful applicant must complete a Vulnerable Sector Screening Police Reference Check. Our Team would like to thank all applicants for their interest; however, only those selected for an interview will be contacted. In keeping with our ongoing efforts to represent the diversity of our community, we strongly encourage people from diverse groups to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), We provide accommodation, accessible formats, and communication supports for the interview upon request.

We´re strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities, and others who may contribute to the further diversification of ideas.

Land Acknowledgement

We acknowledge the land we occupy is the traditional territory of many nations including the Mississauga's of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. We also acknowledge that Toronto is covered by Treaty 13 with the Mississauga's of the Credit and the Williams Treaty signed with multiple Mississauga's and Chippewa bands. We also acknowledge all Treaty peoples – including those who came here as settlers – as migrants either in this generation or in generations past – and those of us who came here involuntarily, particularly forcibly dis-planted Africans, brought here as a result of the Trans-Atlantic Slave Trade and Slavery.
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-November 16, 2021


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