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Job Description

Customer Success Manager CSM

Rate TBD
Location Toronto, ON Canada (On-site)
Type of project Administration, Sales & Marketing CRM, Customer service
Duration Contract ongoing
Education required Some college/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Toronto ON
Job Description

Key Benefits: Health & Dental Coverage, Hybrid Working Environment, $500 Health & Wellness subsidy, Telephone Plan.
Hardware Provided: Windows OS Laptop
Travel requirements: Yearly summit to Las Vegas. There may be additional travel requirements in future.

The Opportunity:
We need a bilingual Customer Success Manager (CSM) to join our team and make a significant contribution to our growth and success. You will be playing a key role in preserving and growing market share to assigned customers and partners in Canada and the US.

We need someone to nurture our client relationships and grow their participation. Someone who is 100% focused and can deliver whatever the client needs. What does that mean? It means as a key player on our team, you will do everything you can to extend and renew our group contracts and manage our channel partners. Our company is looking for you to make a significant contribution to the Customer Success Team while working on your own personal growth and success.

What's in it for you?
You will be an instrumental part of a fun, collaborative team focused environment within the Accounting SAAS industry.

Professional development and growth. You will have a chance to be part of our growth as a company and accelerating you along your career path. This is an opportunity to gain new client-facing and relationship-building skills.

Roles and Responsibilities:
Customer Account Management
Phase I

- Manage account and opportunities with CRM and maximize customer retention with ongoing contact and license renewal management
- Collaborate with internal departments to facilitate client need fulfillment
- Problem-solve and maintain relationship with adaptability, urgency, and positivity
- Renewals: Customer renewals for continued annual recurring revenue. Continued customer follow-up and interaction.
- Account Escalations: Support or respond to any alters, red flags, or poor account health.

Phase II: Managing Tier 2 Partners

- Running Webinars
- Meetings with existing VAR Partner's to discuss how to increase penetration

One of our company's priorities is helping our own people grow and reach their goals. We are focused on unlocking the value of our employees. We believe in tapping into the potential in our people and giving them an opportunity to do the work they love to do.

We are looking forward to you joining our team!,

Bachelor Degree

Understanding of basic accounting reports: P&L, Budget, Income Consolidated

Basic Excel skills - Advanced is a plus
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-November 25, 2021


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