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Job Description

English Help Desk Analyst Remote

Rate TBD
Location Regina, SK Canada (From home)
Type of project IT & Software, Specialized Help, Writing/Translation Information system analyst, Technical support, Translation: English
Duration 1+ year contract ongoing
Education required Some college/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Computer Sciences
Languages required N/A
Workhoppers Regina SKTELECOMMUTE
Description
Job Description

We are hiring an English-speaking Helpdesk Analyst to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets.

Why should I apply, you may ask?

- Shifts are 8am to 5pm EST, from Monday to Friday (40H per week)
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree

Mandatory Requirements:

- Fluent in English
- Legal documentation to work in Canada
- Experience in Customer Service, IT Support, Technical Support or related fields.

Position Summary:

- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2022-01-14

-January 14, 2022
 

 

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