Customer Account Manager

Rate TBD

Location Burlington, ON Canada (On-site)

Type of project Administration, Business consulting & Finance Customer service, Management processes

Duration contract flexible ongoing

Education required College/University

Years of experience more than 5

Type of employment N/A

Area of Specialization Business

Languages required N/A

Workhoppers Home Burlington ON

Description

Job Description

Company Job Title: Program Manager

Summary
Reporting to the VP of Operations, the Program Manager will lead our Canadian Customer Service efforts, including all current & new product management activities. This role is responsible for growing long-term relationships with our customer's key executives and stakeholders and providing project management leadership throughout the manufacturing cycle, from initial project start-up through to ongoing product deliveries.

Minimum Requirements
• Overall accountability for customer P&L, OTD, quality, and customer satisfaction
• Identify and win new business opportunities with assigned customer accounts including
negotiating contracts to maximize profit
• Facilitate the proposal/quote process for new opportunities and recommend pricing
• Operate as the key point of contact for all matters specific to the customer account
• Main liaison between customers and cross-functional internal teams to ensure the timely and
successful delivery of products and services according to customer needs
• Lead weekly customer meetings both internally and externally and drive actions, assign owners,
• and commit to due dates,
• Develop actions with cross-functional teams to mitigate any gaps in delivery commits, quality
requirements, and internal margin targets
• Coordinate and oversee after-market services, such as repairs, returns, and warranties

Skills, Experience and Education
• A post-secondary degree in Engineering or Business
• 5+ years of related experience in the electronics or other hi-tech manufacturing industry
• Knowledge of the electronics manufacturing industry an asset
• Relevant software knowledge, preferably with Microsoft Office, Dynamics, and Aegis

Additional Requirements
• Positive "can do" attitude
• Willingness to learn
• Team player while able to function independently and with minimal supervision
• Self-motivated, self-starter, organized, and detail-oriented
• Ability to meet deadlines in a fast-paced environment

Any other job-related duties and/or projects that may be assigned.