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Job Description

Client Service Representative

Rate TBD
Location Mississauga, ON Canada (On-site)
Type of project Administration, Specialized Help Customer service, Installation Services
Duration contract flexible hours
Education required Some college/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Mississauga ON
Description
Job Description

Purpose

The Client Service Representative’s primary responsibility is to support non-destructive testing and remote visual inspection of our customers, by responding to inquiries on rental equipment, application of product dissemination, as well as sales of our products and services for the NDT/RVI product line. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

Primary Responsibilities

- Intake customer inquiries for equipment rental, order status, and general questions
- Develop and issue quotes for our products and services
- Follow up on quotes, record in our’s database the outcome
- Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood
- Communicate customer Order Confirmations and follow up upon delivery
- Update our’s database with details and Call-Off information
- Assist in scheduling delivery and pick-up of orders
- Help provide solutions when customers have issues
- Maintaining contract files and customer correspondence
- Record & investigate customer inquiries
- Promote a positive health and Safety attitude/workplace
- Have a basic understanding of our equipment and how it is used
- Assist in locating equipment and shipping logistics
- Other duties as assigned

Knowledge, Skills, Core Competencies

- Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
- Ability to think analytically, with a focus on problem troubleshooting
- A flexible and strong team player that can work in a fast-paced environment
- Microsoft Office proficient

Education/Experience

- High School Diploma/GED or Higher
- Bachelor’s or Associates Degree preferred
- Non-destructive testing and remote visual inspection experience required
- 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

Environment

This is a non-safety-sensitive position. The employee will be in an office environment. The employee will bend, walk, stand, and may sit for long periods. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 25 lbs assisted or unassisted

2022-05-03

-May 3, 2022
 

 

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