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Job Description

English Help Desk Analyst

Rate TBD
Location Halifax, NS Canada (From home)
Type of project Administration, Specialized Help Administrative Assistant, Technical support
Duration contract ongoing
Education required Some college/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Computer Sciences
Languages required N/A
Workhoppers Halifax NSTELECOMMUTE
We are hiring an English-speaking Helpdesk Analyst to work from home providing level one technical support in English to clinical clients via inbound calls, emails and tickets.

Please be aware we can only hire people based in these provinces: QC, NB, PEI, SK, NF/NL, MB, NS.

Why should I apply, you may ask?

- Fully remote and stable position
- Shifts are 8AM to 5PM EST Monday to Friday (40H per week)
- Contract: Permanent full-time
- Salary: 14.25 $ hour + health benefits
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree

Mandatory Requirements:

- Fluent in English
- Legal documentation to work in Canada
- Experience in Customer Service, IT Support, Technical Support or related fields.

Position Summary:

- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication an
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-May 18, 2022


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