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Job Description

Customer Service Representative-Bilingual (French/English)

Rate TBD
Location Montreal, QC Canada (On-site)
Type of project Administration Administrative Assistant, Customer service
Duration 6 months
Education required College/University
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Montreal QC
Description
Position: Customer Service Representative-Bilingual
Location: Montreal, Quebec (Remote)
Job Type: Contract

Job Description:
Role Responsibilities:
• Perform In-bound/Outbound collections call to clients regarding passed due payments
• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement
• Offer Hardship solutions to customers by completing risk assessments
• Perform other related service responsibilities as required
• Document all activity details in appropriate systems
• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups
• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities

Must-Have Skills:
• Strong BILINGUAL communication and writing skills - French/English
• 2 years of previous call center or customer service experience
• Basic understanding of Consumer Collections and relevant functional procedures
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
• Strong communication and negotiating skills
• Proven ability to work effectively in a fast-paced environment
• Proven ability to multi-task, prioritize workload and meet deadlines

Nice-to-Have Skills
• Previous FI / banking experience
• Experience in a similar role

Specific schedule:
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Morning
Afternoon
Evening
 
2022-06-16

-June 16, 2022
 

 

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