Attractions Lead

Rate TBD

Location Ottawa, ON Canada (On-site)

Type of project Administration, Sales & Marketing Brand Ambassador / Promotional Event Rep, Customer service

Duration contract/part time months

Education required Vocational training

Years of experience Less than 2 years

Type of employment N/A

Area of Specialization N/A

Languages required N/A

Workhoppers Home Ottawa ON

Description

We are currently recruiting for a Zipline Lead (Attractions Lead) who has the responsibility of ensuring our guests receive an enjoyable rope navigating experience while ensuring their continual safety and security at all times on the attraction. *This is a part-time position that requires flexible availability Monday through Sunday including days, evenings, weekends and holidays.*

Responsibilities

- Utilizing strong customer service skills to interact with our guests, processing Zipline admission transactions, taking action photos of guests on the Zipline while adhering to all required training and specified safety regulations at all times.
- Providing our guests with detailed instructions on the safe use of the Zipline equipment and process prior to and during their use of the attraction.
- Promoting additional Farm attractions, services, and products or acting as a representative on the Farm to promote the Zipline Attraction.
- Accurately assessing guest harnesses for proper fit, enforcing all guest requirements (weight, physical condition) for the Zipline specifications, and making proper adjustments if required.
- Inspecting all safety equipment (ie: harnesses, zipline cables, braking devices, etc…) for deficiencies and ensuring any equipment concerns are reported to the Operations Manager.
- Physically testing the Zipline throughout the course of each shift to identify any quality issues or deficiencies.
- Actively monitor all guests on the Zipline while utilizing the proper monitoring stations, positions, and processes.
- Dealing calmly and efficiently with stressful situations relating to guests who can include: assisting guests in distress, exhibiting panic and other conflict situations and taking appropriate actions.

Qualifications

- Strong customer service skills and the ability to foster positive interactions with the public at all times.
- A proven ability to work at heights and follow proper and safety procedures.
- The physical ability to utilize the Zipline throughout the course of the shift, climb stairs on an ongoing basis, the ability to lift and carry up to 45lbs., and assist guests through and down from the attraction.
- Previous experience utilizing harnesses in the workplace or for recreation use as an asset.
- Strong conflict resolution skills and the ability to stay calm in stressful situations.