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Job Description

Bilingual Senior Customer Representative - French

Rate TBD
Location Toronto, ON Canada (From home)
Type of project Administration, Specialized Help Customer service, Technical support
Duration 12 months
Education required Vocational training
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization N/A
Languages required N/A
Workhoppers Toronto ONTELECOMMUTE
Working Hours: Monday – Friday 8:30 to 7pm, rotating shift

Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e., Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible, and timely manner to aid in delivering business results and/or minimizing risk.

Job Description:

· Builds effective relationships with internal/external stakeholders.

· Ensures alignment between stakeholders.

· Participates in team projects, keeping up to date on new initiatives and processes.

· Executes work to deliver timely, accurate, and efficient service.

· Analyze data and information to provide insight and recommendations.

· Provides first point of contact operational support to internal business partners and end clients.

· Provides excellent service and support for all in-scope business groups, products, policies, and procedures.

· Maintain solid knowledge within subject matter specialties.

· Notifies and provides regular updates on operational issues to business partners.

· Ensures Incident Management Processes are followed.

· May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

· Supports the development of tailored messaging, which may include writing, editing and distributing communications.

· Organizes work information to ensure accuracy and completeness.

· Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

· Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

· Analyzes issues and determines next steps.

· Broader work or accountabilities may be assigned as needed.


· Typically, between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

· PC skills (MS Word, Excel, PowerPoint) - Good.

· Knowledge of the business/group processes/procedures/tools/technology.

· Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

· Specialized knowledge.

· Verbal & written communication skills - Good.

· Organization skills - Good.

· Collaboration & team skills - Good.

· Analytical and problem solving skills - Good.

Specific schedule:
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-August 2, 2022


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