Customer Service Analyst - French Language is good to have But nt Req.

Rate TBD

Location Mississauga, ON Canada (On-site)

Type of project Administration, Specialized Help Banking, Customer service

Duration 6 Months Contract ongoing

Education required Some college/University

Years of experience Less than 2 years

Type of employment N/A

Area of Specialization Other

Languages required N/A

Workhoppers Home Mississauga ON

Description

Job Description

Position Title: ESOP) Dialer Agent

L.O.B. Canada Collections

Start Date: October 31, 2022

Physical Work Location: Meadowvale, Mississauga, ON

Role Responsibilities:

• Perform In-bound/Outbound collections call to clients regarding passed due payments

• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

• Offer Hardship solutions to customers by completing risk assessments

• Perform other related service responsibilities as required

• Document all activity details in appropriate systems

• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups

• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities

Must-Have Skills:

• Strong communication and writing skills - French/English is an asset but not mandatory

• 2 years of previous call center or customer service experience

• Basic understanding of Consumer Collections and relevant functional procedures

• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

• Strong communication and negotiating skills

• Proven ability to work effectively in a fast-paced environment

• Proven ability to multi-task, prioritize workload and meet deadlines

Nice-to-Have Skills

• Previous FI / banking experience

• Experience in a similar role

Soft-Skills

• Team player

• Strong attention to detail

• Fast learner

• Motivated

• Ability to work independently