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Job Description

Member Support Services Assistant and Office Reception

Rate TBD
Location Vancouver, BC Canada (On-site)
Type of project Administration, General support, Sales & Marketing Administrative Assistant, Affiliate Marketing, Digital Marketing, Party / Event planning, Public relations
Duration contract ongoing
Education required College/University
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Vancouver BC
Member Support Services (MSS) Assistant & Office Receptionist

Application deadline: October 14, 2022

Start date: as soon as possible

Position: Full-time, Continuing Contract

Please provide your resume, and a cover letter that describes why you are a perfect fit for this role!

In this role, you will respond to inquiries from our individual members; organize virtual (e.g. Teams, Zoom) meetings; enter online data; coordinate the travel arrangements of senior staff; create document templates for the senior management team; and liaise with our chapter contract teams. Your role is focused on support for our members and the important work they do. The successful candidate will also perform office reception duties to support the work of our team.

The MSS Assistant directly supports the work of the Directors of Member Support Services. The Directors of Member Support Services provide employment relationship support, benefits support and confidential guidance to our 2,600 members across the province.

As a valued member of the team, you'll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits, challenging projects, and a collaborative work environment. As this is a key support role, we require the submission of an electronic resume, a cover letter, and a minimum of three work samples:

1. An example of written correspondence you have generated
2. An example of a report template you have created
3. An example of your work that best demonstrates your digital literacy

We are seeking a candidate with:

Administrative training and/or prior administrative support particularly in Windows environment

A general knowledge of human resources practices is an asset

Demonstrated experience in supporting multiple senior members within a leadership team

Demonstrated experience working with Office 365 and data entry

Demonstrated experience working with Content Management Systems for the support of website content, communication templates, and the coordination of contact databases

Knowledge of public education and the roles of Principals and Vice-Principals as school leaders is an asset

The MSS Assistant supports the delivery of the strategic objectives
Our ideal candidate will demonstrate a high level of skill and proficiency in the following areas:

Administrative Support:

The demonstrated use and understanding of Office 365, with an emphasis on scheduling, coordination, and organization. The demonstrated use and understanding of Content Management Systems and databases

The demonstrated use and understanding of digital communication/networking technology, and effective practices in using email, word processing, spreadsheet, and presentation software at an advanced level in a Windows environment

Communications and Organization:

Strong written communication and editing skills, and the ability to communicate effectively both verbally and in writing while maintaining a high degree of accuracy and attention to detail

The ability to compose correspondence, reports, presentations, and other written materials using clear concise business English while adapting style and approach to a variety of audiences

The ability to conduct reviews and to collect, analyze and summarize data with a high degree of accuracy, particularly legal and contractual documentation

An understanding in human resources practices, short-term and long-term disability programs

The demonstrated ability to support different members of a team, manage schedules, organize in- person and virtual meetings, and coordinate both small- and large-scale events up to several hundred participants

Core Competencies:

The ability to effectively manage multiple tasks and priorities with a positive attitude while working under pressure to meet deadlines

The ability to clearly communicate questions, concerns, and feedback to ensure that member support and projects are effectively managed

The ability to develop and maintain cooperative, productive working relationships with a wide spectrum of contacts while balancing a range of perspectives in a calm, courteous and effective manner

The ability to work effectively both independently and in a collaborative team environment while consistently demonstrating tact, discretion, and a high degree of confidentiality

The ability to work effectively both in an office environment and to work remotely as directed

The ability to give and receive feedback that is respectful and relevant to the work

Specific Roles and Responsibilities:

Provides support directly to the Directors of Member Support Services

Provides support to the President and Executive Director as requested

Provides support for ongoing initiatives, and coordinating activities to better support the employment relationships of members

Design and Material Creation: Responsible for designing and producing effective and visually appealing communication materials and digital assets as assigned by the Directors of Member Support Services and in cooperation with the Director of Communications

Analytics and Monitoring: Responsible for tracking analytics and undertaking monitoring activities and under direction of the Directors of Member Support Services, researching and collating information of importance to the senior staff, the BCPVPA Board of Directors and members

Events: Responsible for supporting the creation and successful execution of events that may include staff meetings, member events, conferences, orientations, exhibitions, and partner events

Support: The successful applicant will also be responsible for office reception duties as part of the role

Teams: Responsible for actively participating in all Association events and activities as required

This position is based at the office in Vancouver, BC, but may require the successful applicant to work remotely based on evolving health protocols in the Coastal
Health region.

The hours for this role are generally 8:00am – 4:00pm Monday to Friday, but some evening and weekend work may be required.

Please only apply if you have the qualifications required, or equivalent training. The successful applicant may be required to complete a Criminal Records Review Check. All applications must be received by
October 14th, 2022. All shortlisted candidates should expect to complete an aptitude test as part of the interview process.


- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care


- 8 hour shift
- Monday to Friday

COVID-19 considerations:

Our staff members at times may work remotely. When employees are required to work in the building, the BCPVPA follows the communicable disease prevention recommendations of Vancouver Coastal

Job Types: Full-time contract
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-September 14, 2022


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