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Job Description

ONSITE Bilingual Customer Service Representative - (Spanish, Portuguese, English, French) - Night Sh

Rate TBD
Location Montreal, QC Canada (On-site)
Type of project Administration, Writing/Translation Customer service, Translation: English, Translation: French, Translation: Portuguese
Duration contract hours
Education required High school graduate
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Montreal QC
Description
Job Description

Job Description:
We are currently seeking On Site
Customer Service Representatives for day and evening shifts to provide
great service to our customers. If you enjoy helping others and making
a difference, we want to talk with you!

**Night Shift: 23:00 - 7:30 AM. Night shift differential applies**

*** Onsite Position ***

Duties/Responsibilities:

* Provide customer support to consumer cardholders. Confidently
answer contacts, through multiple. channels (i.e. Phone, Email), from
customers regarding products and services.
* Follow defined Standard Operating Procedures (SOPs) that support
operational performance.
* Share shift summaries and any required reporting with respective
Supervisors and Managers.
* Utilize a comprehensive approach during i2c customers call
inquiries to reach a complete and accurate resolution preventing
customer recontracts.
* Must maintain a high level of confidentiality and discretion due to
the data sensitivity nature of the work.
* Responsible for following information security tasks as part of the
work scope.
* Works closely with relevant groups and timely reports and alerts
concerned units for effective response regarding customer transaction
inquiries.
* Stays abreast with regulations and industry best practices.
* Work on project assigned by management.

Required Education/Skills/Abilities:

* High School Diploma or equivalent
* Must be Bi-lingual (English-Portuguese) or Tri-lingual (English,
French, Portuguese), (English, French, Spanish)
* Relevant CSR experience preferably with a background in call center
operations.
* Excellent verbal skills and professional
* Familiar with basic computer operations.
* Ability to manage time effectively and to meet attendance
procedures to include a minimum of 40 hours weekly with shifts that
include various days and hours.
* An excellent written and verbal communicator with the ability to
build and maintain strong working relationships.

Compensation including night differential:

Physical Requirements: Prolonged periods of sitting at a desk and
working on a computer.

Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 
2023-01-16

-January 16, 2023
 

 

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