Service Account Manager-250501

Rate TBD

Location Montreal, QC Canada (On-site)

Type of project Business consulting & Finance, Specialized Help Engineering, Management processes

Duration contract ongoing

Education required College/University

Years of experience more than 5

Type of employment N/A

Area of Specialization Computer Sciences

Languages required N/A

Workhoppers Home Montreal QC

Description

Job Description

Our’s Life & Safety division is responsible for some critical
parts of our everyday life. Our solutions are responsible for
everything that happens after a 9-1-1 call is placed – call routing,
delivery, location determination and data management. Whether you call
from a landline, cell phone or text 9-1-1, we make sure first
responders get the right information at the right time so they can
save lives.

The Service Account Manager is responsible for establishing and
maintaining an excellent working relationship with Intrado customers
and partners. The core focus of this position is to help our customers
as they transition from sales to active users of our products,
increasing customer value through adoption of our solutions. The
successful SAM will master defining requirements, communicate
efficiently and possess a broad understanding of all areas of
business-to-business processes. You should be an organized
self-starter, detail-oriented and data-driven. Project management
skills and the ability to juggle multiple projects and action items
are necessary. The ideal candidate is compassionate, enthusiastic,
influential and tech-savvy.

Responsibilities:

* Take responsibility for the success of our implementation process
* Act as liaison between Sales, Product Management and Leadership
* Develop thorough knowledge of client business needs, collecting and
analyzing data to drive change
* Facilitate communication & collaboration between internal and
external team members
* Ensure client experience meets or exceeds expectations
* Facilitate our customers to meet compliance and regulations
* Drive customer adoption of our products and services
* Act as customer advocate and point of escalation for assigned
accounts
* Collaborate with Sales defining scope and solution

Education:

* Degree from an accredited university required with major course
work in business administration, communications, MIS, engineering, or
related field required. Equivalent work experience in a similar
position may be substituted for educational requirements.

Experience:

* Minimum 5 years’ experience in IT management, technical service,
or client account management required
* 3+ years of experience working in Customer Success and SaaS
applications, account management and project management experience
* Intermediate knowledge of Word, Excel and PowerPoint required
* Excellent oral and written communication skills for interfacing
with clients, both internal and external.
* Experience with contract language, including an ability to read and
understand contractual obligations, service level agreements and scope
definition