Technical Service Engineer (Hartland, WI)

Rate TBD

Location Milwaukee, WI United States (On-site)

Type of project Specialized Help Installation Services, Technical support

Duration Full-Time ongoing

Education required Vocational training

Years of experience 2 - 5 years

Type of employment OtherOTHER

Area of Specialization N/A

Languages required N/A

Workhoppers Home Milwaukee WI

Description

The technical service engineer plays a key role in supporting customers using our equipment by diagnosing issues, offering resolutions, and providing in field support as needed. The ideal candidate will demonstrate a high technical aptitude and willingness to learn the details of how our equipment works. The technical service engineer should have strong verbal and written communication skills and be comfortable with phone calls, video meetings, and face to face interactions with customers. The technical service engineer reports directly to the engineering manager.

Essential Duties and Responsibilities

Professional interaction with customers in person and over the phone guiding them through machine start-ups, repairs, and technical issues.
Travel to customer plants to repair, install, or analyze our products. Travel requirements vary, but average 20-25%, primarily domestic but could include international travel.)
Train customer personnel on proper use and maintenance of equipment.
Examine equipment to determine services and/or repairs; analyze inspection reports
Manage schedules and assignments for work activities, based on customer needs, work priority and available resources.
Dismantle defective machines for repair at the customer location, using hand tools.
Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety
Audit and present opportunities for additional company products and services to the customer
Quote service trips including time, materials, and travel cost estimates
Assist in the settlement of product warranty claims as required.
Additional duties as assigned
Reports to: Engineering Manager

Qualifications
The ideal candidate will have a two-year technical degree along with three to four years of relevant experience. Candidates with comparable experience and/or skills are encouraged to apply. Additional qualifications include:

Strong working knowledge and skill in mechanical and electrical assemblies.
Excellent written and verbal communication skills.
Team player that can establish effective rapport with all levels of employees and customers
Ability to take initiative and organize your own work independently
Professional approach to customer service
Solid computer skills (MS Office applications and Windows-based programs)
Additional Information
Physical Demands

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close, color, peripheral, depth perception, and ability to adjust focus.