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Job Description

Customer Experience Outbound Representative

Rate TBD
Location Toronto, ON Canada (On-site)
Type of project Administration, Sales & Marketing Customer service, Sales and lead generation
Duration contract ongoing
Education required Some college/University
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization Business
Languages required N/A
Workhoppers Toronto ON

**We are recruiting for a fully remote role, anywhere in Canada**
Customer Experience Outbound Representative Function: The Customer
Experience Outbound focus will be to increase market share while
promoting and marketing all products distributed through
targeted markets in a manner to understand and meet customer's
expectations. This to be achieved with new business development and
increasing market share with existing customer base. The Customer
Experience Outbound agent is a polished professional who promotes and
contributes to the overall profitability of the company. Principal
Duties and Responsibilities (not in sequence of importance) Sales
Related Activities: * Responsible to continually increase sales and
market share while contributing to the overall profitability of the
company. * Responsible to build and promote a positive rapport with
all the customers in all capacities; opportunities, customer issues,
challenges and questions and responses required in a timely and
professional manner. * Responsible to be prepared in all
sales/business meetings and presentations as per the Sales
process. * Responsible for learning and becoming familiar with our
policies, procedures and processes. * Aid us to targeted
inventory metrics by promoting clear outs and slow moving items, on a
regular basis. * Ability to manage selling opportunities and follow
through on them while applying up-selling and cross selling techniques
as well as SPIN selling methods and skills. * Provide customers with
product knowledge throughout the sale, which should include but are
not limited to new and discontinued items, specifications, cleaning &
FR codes, trends, price, durability and suitability for all applicable
applications. * Responsible to learn and share product knowledge on
all new & existing product lines while understanding competitive
products offered by competitors in the marketplace. * Negotiate
Pricing: Standard pricing, price levels and contract pricing to
promote sales and profitability. * Maximize sales while keeping
expenses to a minimum (within budget guidelines). * Ability to manage
and maintain proper planning procedures and execute all in-call
objectives and priorities. * Participate in required trade shows to
promote product lines in a professional and polished manner.
* Responsible to maintain customer sample books which would include
introducing and presenting new patterns, removal of cancelled
patterns, keeping up to date pricing and overall sample presentation
in an appealing manner. * Responsible to plan and execute a
well-balanced call cycle to ensure full territory management.
Successful coverage should consider size of account (Classification
A,B,C) buying habits and competition. Must maintain a minimum of 8 to
12 week call rotations and a daily average of 45 to 60 calls per day *
Ability to manage and allot time appropriately and accordingly to the
Sales Professionals assigned territory and key accounts. * Responsible
to pursue and maintain on-going training opportunities that will
enhance the sales reps ability to sell and remain competitive in the
marketplace. * Responsible to prospect and develop potential customers
in assigned territory (where applicable Business Acumen
Responsibilities: * Business Planning - Ability to create and modify
the Sales Professional's business plan for greater efficiency and
success. * Acceptance and fulfillment of work assignments and the
ability to demonstrate leadership behaviors that help us become
irreplaceable in our target markets. * Ability to build relationships
with our customers and to understand and meet their expectations. *
Demonstrate self-motivation and use of good organizational skills and
strong time management ability to achieve personal and corporate
goals. Administrative Responsibilities: * Ability to organize and
report information in CRM (when available). * Responsible to complete
and submit reports to appropriate departments in a timely manner. *
Yearly Reports: Provide proposed yearly schedule outlining call cycle
territory coverage objectives. * Participate in annual sales budget. *
Weekly: Activity Report and Key Account Profiles (WAR and KAP). *
Responsible to participate in planning sample allotment for direct
shipping to customers. Account/Collection Responsibilities: *
Responsible to qualify potential customers and set up new accounts,
collect required credit information and complete credit application
and forward to office. * Responsible to assist Credit Department in
collecting outstanding accounts in a timely and professional manner. *
Inform the Credit Department of any and all developments that may
affect the customer's ability to pay in a timely and professional
manner. Communicates With: Customers, Customer Experience team
members, Customer Experience Manager and Supervisor, Regional Sales
Managers, VP of Sales & Marketing, All functional areas and other
Sales Professionals.
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-March 31, 2023


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