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Job Description

ONSITE Customer Service Representative - Call Centre - Trilingual (Spanish, Portuguese, English, Fre

Rate $Compensation * $19.25 Bi-lingual * $19.75 Tri-ling per hour CAD Compensation * $19.25 Bi-lingual * $19.75 Tri-ling / HOUR
Location Montreal, QC Canada (On-site)
Type of project Administration Customer service
Duration part time hours
Education required High school graduate
Years of experience Less than 2 years
Type of employment N/A
Area of Specialization Other
Languages required N/A
Workhoppers Montreal QC
We are currently seeking On Site Customer Service Representatives
for day and evening shifts to provide great service to our customers.
If you enjoy helping others and making a difference, we want to talk with you.
! NOT A REMOTE POSITION *** Duties/Responsibilities: * Provide
customer support to consumer cardholders. Confidently answer contacts,
through multiple. channels (i.e. Phone, Email), from customers
regarding products and services. * Follow defined Standard Operating
Procedures (SOPs) that support operational performance. * Share shift
summaries and any required reporting with respective Supervisors and
Managers. * Utilize a comprehensive approach during customers call
inquiries to reach a complete and accurate resolution preventing
customer contracts. * Must maintain a high level of confidentiality
and discretion due to the data sensitivity nature of the work. *
Responsible for following information security tasks as part of the
work scope. * Works closely with relevant groups and timely reports
and alerts concerned units for effective response regarding customer
transaction inquiries. * Stays abreast with regulations and industry
best practices. * Work on project assigned by management. Required
Education/Skills/Abilities: * High School Diploma or equivalent * Must
be Tri-lingual (English- Spanish-French), (English-Portuguese-French),
(English-Spanish-Portuguese) * Relevant CSR experience preferably with
a background in call center operations. * Excellent verbal skills and
professional * Familiar with basic computer operations. * Ability to
manage time effectively and to meet attendance procedures to include
weekly with shifts that include various days and hours. * An excellent written and verbal
communicator with the ability to build and maintain strong working
relationships. Physical Requirements: Prolonged periods of sitting at
a desk and working on a computer. - Night Shift Differential ( evening after

-May 8, 2023


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