Customer Support Specialist

Rate $Starting wage $20/hour, 40 hours/week, 4 hours eve per hour CAD Starting wage $20/hour, 40 hours/week, 4 hours eve / HOUR

Location Vancouver, BC Canada (On-site)

Type of project Health, Sales & Marketing CRM, Pharmaceutical consultant

Duration contract ongoing

Education required Some college/University

Years of experience Less than 2 years

Type of employment N/A

Area of Specialization Medical and Health Professions

Languages required N/A

Workhoppers Home Vancouver BC

Description

POSITION: Customer Support Specialist & Pharmacy Assistant

JOB ENVIRONMENT: Call Center

REPORTS TO: Pharmacist

LOCATION: ON-SITE POSITION at Hastings Street location (NOT REMOTE)

We seek a dynamic and articulate individual to work in our call centre
division, providing elite customer service care to our valuable
clients. We are a fast-paced, growing company with a team of fun and
fantastic individuals.

A successful candidate supports our pharmacists as a pharmacist's
assistant. You have a positive and outgoing personality and
effectively communicate verbally and in writing with patients over
various mediums, including phone, email and text, and computer
know-how and knowledge to navigate multiple software programs. In
addition, you are a self-motivated, fast learner and can independently
do a high volume of calls with minimal oversight post-training.

We place a high value on customer satisfaction. This position is a
volume-driven and goal-oriented job with over 100 call stats per day.

YOUR DRIVE & MOTIVATION

*
You enjoy performing tasks that require extensive
relationship-building and patient interactions.

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You are good at problem-solving and providing patients with
resolutions

CHARACTER & ABILITIES

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Provide prompt, professional, and courteous patient care

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An excellent communicator both verbally and in writing who can easily
work independently and collaboratively in a team

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Motivated self-starter with an optimistic attitude

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Ability to work under pressure and multitask

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Great attention to detail

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Punctual

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Quick learner

*
Team player

KNOWLEDGE & SKILLS

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Have an above average computer skills

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Can multitask between multiple software

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Excellent customer service and relationship-building skills

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Organizational skills and superior attention to detail as you are
handling personal health information for patients

ADDITIONAL BONUS EXPERIENCE

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Customer service or call centre experience

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Email software and Slack

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CRM tool experience

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Pharmacy experience, knowing how to read prescriptions

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Any healthcare-related fields

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Providing patient care


HOURS:

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Monday to Friday, 8 am to 4 pm / 9 am to 5 pm

*
Saturday 10 am to 2 pm twice per month

The Saturday is a temporary requirement and paid as overtime.

WAGES & BENEFITS

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Opportunity to increase salary after a probationary period based on
performance and experience

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Health Benefits Program starts after three months of employment

*
Bonus opportunities available based on performance

WHY JOIN US:

*
Join a dynamic team in a company that values teamwork, growth, and
excellence.

*
Opportunity to develop your skills and grow within client services and
the pharmaceutical industry.

*
Competitive compensation and benefits package.

*
Contribute to ensuring our customers receive their orders accurately
and on time, contributing to our company's success.

If you are a proactive and detail-oriented individual passionate about
ensuring an efficient customer service experience, we encourage you to
apply! Please submit your resume and a cover letter outlining your
relevant experience and why you are the ideal candidate for the
Customer Support Specialist position.

Please submit your resume by email.
Company Description
Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy
inside a medical clinic, also serving the local community in
Vancouver, British Columbia. CanShipMeds services primarily US
citizens. Our mission is for all clients and patients to experience
peace of mind knowing their medication ships directly from our fully
regulated Canadian Pharmacy, dispensed by a licensed Canadian
pharmacist.Company Description
Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy
inside a medical clinic, also serving the local community in
Vancouver, British Columbia. CanShipMeds services primarily US
citizens. Our mission is for all clients and patients to experience
peace of mind knowing their medication ships directly from our fully
regulated Canadian Pharmacy, dispensed by a licensed Canadian
pharmacist.