ONSITE Bilingual Customer Service Representative - (Spanish, Portuguese, English, French) - Night Sh

Rate TBD

Location Montreal, QC Canada (On-site)

Type of project Administration Customer service

Duration contract hours

Education required High school graduate

Years of experience Less than 2 years

Type of employment N/A

Area of Specialization Other

Languages required N/A

Workhoppers Home Montreal QC

Description

Job Description:

Customer Service Representative is responsible for handling all
customer concerns. Some of these responsibilities includes interacting
with customers over the phone and/or via email. Our Customer Service
Representatives are required to maintain a high level of
professionalism and knowledge, as they are i2c first contact with
customers. Each interaction is a great opportunity for i2c Customer
Service Representative to add value to the organization

Our people are our strength. We are currently seeking On Site
Customer Service Representatives for day and evening shifts to provide
great service to our customers. If you enjoy helping others and making
a difference, we want to talk with you!


NOT A REMOTE POSITION

*** Onsite Position *** Not Remote Position***

Duties/Responsibilities:

* Provide customer support to consumer cardholders. Confidently
answer contacts, through multiple. channels (i.e. Phone, Email), from
customers regarding products and services.
* Follow defined Standard Operating Procedures (SOPs) that support
operational performance.
* Share shift summaries and any required reporting with respective
Supervisors and Managers.
* Utilize a comprehensive approach during i2c customers call
inquiries to reach a complete and accurate resolution preventing
customer recontracts.
* Must maintain a high level of confidentiality and discretion due to
the data sensitivity nature of the work.
* Responsible for following information security tasks as part of the
work scope.
* Works closely with relevant groups and timely reports and alerts
concerned units for effective response regarding customer transaction
inquiries.
* Stays abreast with regulations and industry best practices.
* Work on project assigned by management.

Required Education/Skills/Abilities:

* High School Diploma or equivalent
* Must be Bi-lingual (English-french, ) or Tri-lingual (English,
French, Portuguese), (English, French, Spanish)
* Relevant CSR experience preferably with a background in call center
operations.
* Excellent verbal skills and professional
* Familiar with basic computer operations.
* Ability to manage time effectively and to meet attendance
procedures to include a minimum of 40 hours weekly with shifts that
include various days and hours.
* An excellent written and verbal communicator with the ability to
build and maintain strong working relationships.

Compensation including night differential:


Physical Requirements: Prolonged periods of sitting at a desk and
working on a computer.