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Job Description

Service Manager (Bilingual)

Rate TBD
Location Mississauga, ON Canada (On-site)
Type of project Administration, Business consulting & Finance Customer service, Management processes
Duration contract ongoing
Education required Vocational training
Years of experience 2 - 5 years
Type of employment N/A
Area of Specialization N/A
Languages required N/A
Workhoppers Mississauga ON
We are the leading reseller in Canada, serving Canadian
customers coast to coast with a proven track record of innovation in
data collection and automated identification data capture (AIDC)

As a premier partner with the leading global manufacturers in
barcoding, RFID, printing, and mobile computing; the company provides
innovative solutions that bring together product, software, and
services to meet your unique needs and application. Our solutions are
award-winning and include engineering and repair services.

The bilingual Service Manager is responsible for the overall
relationship between their client, carrier and dealer and as such,
ensures that all contractual commitments and service levels are being
met or exceeded. This function’s sole focus is on client

What You’ll do:

As the primary interface between the client and us, the
Service Manager is responsible for the following key service

· Customer Relationship

· Contract Management

· Problem Solving & Planning

· Tracking & Reporting

· Service Level Management

· Manage issues escalated from Tier 1 Helpdesk

· Manage day to day services for customers – mobility activations,
cancellations and suspensions

· Use ticketing system to help customers with incident management,
repair and logistics.

· On a weekly basis, review open and closed tickets with the customer

· On a monthly basis, provide an overall report on the clients
Managed Mobility Solution including Tier 1 Helpdesk

· Review service challenges and identify opportunities to for
improvement based on specific actions to be executed

· Develop opportunities to expand, plan and contract service level
agreement (SLA) management

· Analyze and present reports to customer on monthly basis, or at a
frequency as requested by the customer executive team

· Maintain a high degree of professionalism, courteousness and

· Enthusiastically lives and breathes our Core Values


· Manage all the Customer facing communication aspects of the
Recycle, Wipe and or Exec-Care programs

· Maintain up-to-date knowledge of all mobile devices

· Prepare waybills as required to support shipping and receiving

· Complete other tasks as required

What You’ll Need:

· OSSD High School Diploma required

· Microsoft office training experience an asset

· Proficiency in French and English


Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun

-February 12, 2024


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