SuccessFactors ESM Consultant

Rate TBD

Location Canada

Type of project

Duration

Education required N/A

Years of experience N/A

Type of employment N/A

Area of Specialization N/A

Languages required N/A

Workhoppers Home TELECOMMUTE

Description

SUCCESSFACTORS ESM CONSULTANT

Key Information
• Reference: 381147
• Region: Toronto, ON, Canada
• Job Type: Contract
• Duration: 3 months, renewable
• Work Model: Remote (Canada)

Summary
Experienced SuccessFactors ESM Implementation Consultant responsible
for leading client workshops and supporting the implementation of an
enterprise service management (ESM) landscape, with strong functional
expertise in SAP C4C and stakeholder engagement.

Responsibilities
• Lead and facilitate business workshops to gather and analyze
client requirements related to SAP C4C and Enterprise Service
Management (ESM).
• Translate business requirements into functional specifications for
SAP C4C and ESM modules.
• Configure and customize ESM integration points.
• Serve as the primary point of contact for client stakeholders
throughout the project lifecycle.
• Collaborate with technical teams, architects, and functional
consultants to ensure seamless integration with ESM and backend
systems.
• Develop and present solution designs, roadmaps, and implementation
strategies.
• Provide best practices and guidance for service operations,
customer engagement, and ESM.
• Support data migration, testing, training, and change management
activities.
• Ensure timely delivery of high-quality project outcomes.

Requirements
• Minimum 5+ years of experience with SAP C4C (Service/Sales),
including at least one full lifecycle implementation involving SAP
ESM.
• Strong knowledge of SAP C4C functionalities (service tickets,
customer management, workflows, integrations).
• Proven experience leading workshops and managing stakeholder
expectations.
• Excellent written and verbal communication skills in client-facing
environments.
• Ability to translate business needs into technical solutions.
• Strong interpersonal and client management skills.
• Familiarity with integration to S/4HANA or ECC and understanding
of service business processes.
• Experience in agile or hybrid project environments (asset).

Technical Skills
• SAP C4C (Service and Sales)
• SAP Enterprise Service Management (ESM)
• SAP Integration (S/4HANA, ECC)
• SAP Middleware (CPI, PI/PO – asset)

Languages
• English