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Job Description

ENGLISH Customer Service & Business Data Technician

Rate$20 per hour
Location San Francisco, CA United States (On-site)
Type of project IT & Software Data Science
Duration 12 months
Education required N/A
Years of experience
    Less than 2 years
Area of Specialization N/A
2016-06-23 Workhoppers San Francisco CA
Description
WE ARE CURRENTLY LOOKING FOR ENGLISH SPEAKERS TO WORK ONSITE IN CUPERTINO, CA.

Purpose of job position:

Researching, analyzing and validating information using web-based maps and news articles/social media/official websites. Additionally, an important part of the role will also consist in providing customer service support for small/mid-sized businesses and enterprise customers.


Main responsibilities:

•Performing web-based research to evaluate data quality

•Applying critical thinking to identify high-level data trends

•Creating regularly scheduled and/or ad-hoc analytical reports as needed

•Follow outlined processes to achieve predictable outcomes and reports

•Work with Excel to create reports and pivot tables

•Identifying the root cause of trending issues through web-research

•Performing software usability testing and provide feedback

•Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking.




Qualifications:

•Requested Excelent command of written and spoken English

•Incredibly detail-oriented

•Ability to draw conclusions from data and recommend actions

•Comfort with placing outbound calls

•Adept at working with large data sets with an ability to identify patterns

•Strong web-research skills, including comfort using web-based maps

•Demonstrated ability to work independently, as well as in small and large cross functional teams





Additional Information

Nice to Have:

•1+ year of experience in geospatial data analysis or map quality evaluation

•Ability to draw conclusions from data and recommend actions




Job Type:

Temporary

Local candidates only:

•Cupertino, CA

Required experience:

•Customer Service: 1 year


Required language:

•English
Specific schedule:
  Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening
 

 

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