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Job Description

Customer Care Representative - Service - Toronto

Location Toronto, ON Canada
Markham, ON Canada (On-site)
Type of project Administration Customer service
Duration 6 months
Education required College/University
Years of experience
Area of Specialization N/A
2018-01-18 Workhoppers Toronto ONMarkham ON
Position Summary: Working out of our Retail Preparation Centre in Markham, the Customer Care Representative is responsible for responding to all service and sales inbound customer inquiries via telephone or email regarding the need to book service appointments or sales inquiries. Outbound retention activities will also be a major aspects of the Customer Care Representative's responsibilities.   
Please note that this is a 6 month contract.

• Accurately book detailed service appointments that maximize each retail service department's available hours to sell
• Make outbound calls to existing customers for service appointment retention, after service follow-up and other special programs directed by the After Sales BDC Manager • Achieve daily/weekly/monthly goals as established by the After Sales BDC manager
• Maintain current knowledge of all Service/Sales and Parts marketing initiatives and product offerings
• Ensure mobility needs for all service customers are fulfilled within established guidelines and available resources
• Capture and update customer contact information as per established guidelines
• Respond to all email and voicemail messages within established guidelines
• Ensure that all incoming telephone calls are answered in a prompt and courteous manner • Follow the policies and procedures of the BDC department

• Post-secondary education or equivalent experience
• Excellent oral and written communication skills
• Pleasant and enthusiastic telephone demeanor
• Excellent organizational and prioritization skills, attention to detail
• Ability to actively promote our marketing initiatives
• Prior automotive retail or equivalent experience, call center experience is considered an asset
• Computer Skills: MS Office (Intermediate), X time/ADP, Outlook (Intermediate)
• Ability to deal with a diverse client base


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