The Senior Manager will be accountable for the following:
Managing a team that is onshore and offshore, providing all aspects of leadership, management and guidance to a team of professionals ensuring they are capable of producing the required results.
Translating the client and company goals and objectives into a direction which guides the work of the team.
Providing leadership to the team so that they collaborate competently and with full commitment with each other in pursuing the goals set.
Setting an effective framework of policies and procedures for the work of the team and ensure compliance.
Developing, documenting and maintaining Project Management and portfolio planning process and procedure documentation, and implementing and ensuring adherence to processes
Providing weekly and monthly metrics review of the team status
Managing and delivery services to meet internal OLAs and client SLAs
Developing and implementing plans to improve service, process, performance and productivity.
Developing and maintaining positive and effective client relationships as part of ensuring client objectives and deliverables are met
Managing processes to administer and implement people development, resource allocation, effort, and resource planning.
Ensuring the team is aware of their goals, objectives and performance expectations; provide formal performance assessments, develop performance development plans, take appropriate actions to resolve performance problems including discipline when required.
Providing a safe and healthy work environment; know and ensure the team comply with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices relating to their work.
Preparing the budget for their cost centre for all costs such as labour, third party contracts and expenses; collaborate with relevant teams regarding the demand and forecast.
Financial accountability to meet their cost centre’s budget; provide accurate forecasting and variance analysis on a monthly basis
Identifying and implementing cost improvements to meet or improve the monthly budget requirements.
Producing and/or reviewing cost estimates for improvement and new business initiatives and pursuits.
Travel within the company and client sites in GTA, Ontario may be required
A minimum of 10 years in PMO environment with leadership and people management responsibility, preferably in an outsourcing or consulting environment
Experience with large, complex customers with diverse business units serviced by a complex IT landscape
Leadership experience, depth and breadth of expertise and knowledge in the ITIL and PMI suite of processes.
Excellence in inter-personal skills, including oral and written communications, negotiation and organization liaison
Demonstrated experience running large programs with budgets exceeding $75M/year
Demonstrated experience as a facilitator of large workshops, preferably focused on business or IT planning.
Demonstrated ability to develop, document and implement changes in process and procedure in a dynamic environment
Demonstrated excellence in enabling teams to be successful.
Highly motivated individual who takes on challenging goals which are a stretch but not unrealistic or impossible.
Ability to manage to a financial budget.
Able to understand and implement cultural change in a high technology field.
High level of integrity and excellent judgment.
Demonstrated ability to maintain a well reasoned, objective, and independent point of view.
Demonstrated ability to develop and implement strategic plans
Skills and Certifications
Current PMP Certification
Current ITIL Foundation Certification
Excellent knowledge of PMO Strategies and Practices
Expert knowledge of CA PPM and Service Now, their capabilities and strategic benefits
Experience managing large projects or portfolios
Solid understanding of applications and infrastructure technology
Excellent influencing and relationship management skills
Capacity for managing several parallel initiatives, identifying and balancing priorities
Excellent verbal and written communication skills - ability to interact with Clients at an executive level
Superior facilitation skills – ability to organize and direct large groups of Client business and IT representatives to deliver a valuable outcome
Possess a strong team player mentality
Flexibility - able to multi-task, adapt to change, and manage a fast-paced, high-stress environment
Has Initiative - assertive, high energy problem-solver, inventive, demonstrated drive for result