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image description Grace

eBay Customer Support in Manila

Location:Manila, Philippines (From home)

Education level: College/University
Education field: Business
Years of experience: 2 - 5 years
Rate: $5
Attributes that best describes:
Team player
Independent worker
Good communicator

I am an experienced customer support representative with a demonstrated history of working in a Business Process Outsourcing industry particularly eCommerce.

“Great customer service is the holy grail of every business!” This is what I have learned with more than 4 years of working on eBay.

I honed my skills on providing flawless service as part of three specific departments, namely: mediation, escalations and appeals. I am knowledgeable on answering customer's questions, processing orders, providing additional information about products and services, handling returns and complaints.

I have a background as a lead generations specialist which requires a high level of professionalism as you need to organize your thought to present a clear and convincing argument for the customers to pursue your service or products.

I also have a background with LinkedIn, Slack, Airtable and Google spreadsheets

All in all, I am keen to learn more about the technologies required to provide a good customer service.

Languages: English


My working habits:

Grace is an organized and precise individual. She has time for others, knows how to listen and has a high degree of empathy with people. She is patient, considerate and kind, generous, polite and compassionate. Grace prefers to work with the people to achieve a common goal rather than on her own. Harmony within the work group is especially important to her and she will make an effort to satisfy the needs of each individual in a favorable way in order to achieve it. Grace should be easy to speak to and she will be a cooperative and collaborative individual. Grace knows the difference between her friends and acquaintances. She is a good team member. People tend to trust her easily. Grace is motivated by sincerity and safety. She prefers a well-structured work environment. She can handle routine, detailed tasks, or the ones requiring accuracy and precision. Grace relies a lot on systems, procedures and protocols in her work. Her authority needs to be based on her expertise and capabilities. She is also service-oriented towards her organization and her team. She needs clearly defined objectives and parameters. Changes will need to be gradual, rather than sudden. She needs time to plan and adapt to her functions. Grace prefers having large amounts of support data or information before arriving at a conclusion or making a decision, especially when operating in a new or not very well-known territory.

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